Customer Care Specialist with Marketing Support - Europe
Компания: Scalesource
Город , ,
Зарплата:
Размещено: 2025-12-11 18:25:25
Описание
Salary: $1,300 USD/month Hours: Full-time, 40 per week English: Advanced (C1) Start Date: First week of January Location: Remote
We’re hiring a Customer Care Specialist with strong operational and marketing support skills for a well-established home care brand that provides high-quality non-medical and private-duty nursing services for seniors and individuals with disabilities. This role plays a key part in enhancing customer experience, increasing call volume, and supporting daily operations.
What You’ll Do
Customer Care & Operations
Handle inbound calls with compassion and professionalism
Support families and clients seeking home care services
Manage dispatching and technician/caregiver routing to maximize utilization
Make outbound calls for follow-ups, unsold estimates, and re-engagement lists
Marketing Support
Collaborate with the corporate marketing team
Assist with social media content, remarketing, and promotional specials
Help strengthen brand awareness and trust within the community
Systems & Process Support
ServiceTitan expertise (REQUIRED):
Maintain and update the price book
Adjust pricing guides
Support overall system setup and workflow improvements
Contribute to HR, policy-making, and the creation of Standard Operating Procedures
Requirements
ServiceTitan experience is mandatory
Advanced English (C1) English-only environment
Customer service experience with high call volume
Strong communication, organization, and multitasking skills
Ability to support both customer care and marketing activities
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