The Customer Support Specialist plays a central role in ensuring operational excellence in Sales, and delivering a high-quality client experience. Acting as a bridge between Customer Success, SDRs, Sales Executives, and other cross-functional teams, you will be responsible for resolving client inquiries, supporting seamless campaign execution, and maintaining the highest standards of service across all touchpoints.
In this role, you will work closely with Sales and Customer Success to ensure that every client receives timely, accurate, and proactive support. You will help clients navigate the platform, troubleshoot issues, optimize processes, and contribute to stronger retention and revenue outcomes.
Location: Office based (Mykolayiv) or remotely from any location (if you are not based in Mykolayiv)
What You’ll Do
Support clients in achieving the best possible results using the platform.
Advise clients on new products, services, promotions, and special offers to maximize their success.
Build and nurture long-term, mutually beneficial relationships with clients.
Alongside Sales Retention Team, conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
Meet or exceed sales targets and key performance indicators (KPIs).
Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.
Requirements
1-2 years of Customer Support experience (in online advertising or digital services)
Experience in international Sales is a plus!
Strong communication skills to work comfortably with chats, calls and personalized email correspondence
Proficiency in business English at a high level, both spoken and written - and knowledge of other languages is welcomed
Positive attitude and flexibility to change (driven by our growth in different geographic markets
Sincere curiosity to learn new trends
Benefits
Remote work possibilities
Competitive salary
A collaborative international team with diverse backgrounds
Clear growth paths and unique career opportunities
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