Customer Support Coordinator

Описание

Your Quest:

As a detail-oriented Customer Support Coordinator, you ensure a seamless experience for our clients by managing contractual documentation and coordinating all processes related to their orders. You act as the central point of contact for our customers, supporting them with timely and accurate information while fostering long-term partnerships.

Your core tasks include preparing and reviewing contracts, maintaining a structured database and ensuring smooth document flow. You validate and process orders in SAP, monitor stock and coordinate shipments to guarantee on-time delivery. Additionally, you handle claims and organize service support, working closely with internal teams such as logistics, accounting, and production. Beyond order and document management, you assist with SKU creation and technical specifications, manage spare parts offers and inventory, and support occasional corporate events. This dynamic and independent role combines customer communication, cross-department coordination, and analytical tasks, making it ideal for someone who thrives in a structured yet fast-paced environment.

What we offer:

Your Profile:

Your workplace:

With headquarters in Norway and well-known customers in over 80 countries, we are one of the world’s leading suppliers of natural, cardboard-based packaging systems. In our production facility in Fastiv, with roughly colleagues, and offices in Kyiv with another 10 dedicated professionals, covering sales and customer support, we are proud of our strong local support for the region, further paving the way to a climate-friendly production and sustainable, low-emission circular economy.

Did we catch your interest in a varied and challenging job? Then we’re looking forward to receiving your application via our recruiting portal!

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Elopak was founded in Norway in and is a leading, global supplier of sustainable packaging and filling equipment. We produce cartons for beverages such as milk and juice, as well non-food liquids for instance detergent and soap. The iconic Pure-Pak® carton is a natural choice and aims to leave the customer product unchanged and the world unharmed.

The pack of 2, people around the world is guided by our vision; “Chosen by people, packaged by nature”. Reflecting the company promises of Empower, Unite and Accelerate, our people make sustainable packaging real with tangible impact on end-user consumption. Across borders, we are united in providing a natural and convenient alternative to plastic bottles.

Elopak was listed on the Oslo Stock Exchange (Oslo Børs) in . We sell in excess of 14 billion cartons every year across more than 70 countries. Sustainability is at the core of everything we are and everything we do. Thus, we are a proud UN Global Compact participant and have been carbon neutral since . For more information, go to or follow @Elopak on LinkedIn.