Technical Support Engineer, Devart BU

Описание

Who we are

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500,000 clients from 120 countries.

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.

We're committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.

Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in Fortune-100 and Fortune-500.

Whether it's global companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.

Driven by passion, we play a substantial role in shaping the future of data management.

Product that needs your engagement

The Technical Support Engineer will be supporting dbForge, a comprehensive suite of tools that simplifies and automates routine database operations, helping developers and data professionals double their productivity. dbForge covers the full cycle of database development, management, and administration for SQL Server, MySQL, Oracle, PostgreSQL, and other platforms. With an intuitive interface and powerful features always at hand, dbForge delivers real value at every stage of database work, from writing queries to deploying and optimizing solutions. Your expertise will help users make the most of these tools and keep their workflows running smoothly.

Your future team of professionals

You’ll be joining a Support team of 13 skilled professionals who specialize in providing high-quality assistance across multiple support channels: tickets, chats, calls, and more. The team works closely with developers, QA, and product managers to resolve complex issues, improve support workflows, and enhance the overall user experience. It's a collaborative, growth-oriented environment where your input truly matters and your expertise helps shape the success of our products.

The impact you will make

Communicate with users via Zoho Desk (tickets), live chat, remote session and occasionally via calls. Investigate, troubleshoot, and resolve product-related issues using internal tools and resources (Jira, Redmine, Confluence, forum). Work collaboratively with QA and development teams to validate and escalate technical problems. Follow Devart’s best practices in providing consistent, high-quality customer support. Contribute to improving internal knowledge bases and support documentation. Assist in product testing and provide insights based on real user feedback. Participate in occasional technical product demos for clients and new users.

Skills we are looking for

3+ years of experience as a Technical Support Engineer or similar role. Solid understanding of technical support principles and customer-centric communication. Basic knowledge of SQL and relational databases (Oracle, PostgreSQL, SQL Server, MySQL, etc.) Upper-Intermediate English: written and spoken, for effective user communication and documentation. Proactive mindset, attention to detail, and ability to work autonomously and as part of a team.

Additional skills we would appreciate

Hands-on experience in software testing or development. Fluency in spoken English or additional European languages (German, Spanish, Portuguese, French). Experience conducting technical demos or onboarding sessions.

Benefits you get

Maintain your work-life balance

Take control of your workday with our flexible schedule. 19 days of annual vacation granted on a pro-rata basis. No overtimes required.

Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can help promote the global visibility of exceptional Ukrainian products from anywhere in the world.

Stay healthy

Comprehensive medical insurance from a leading Ukrainian provider, including a wide range of services and special programs for relatives, and special options for those who live abroad. 15 working days of sick leave per year – because your health is our priority.

Grow with us

In-house English courses to increase your proficiency through our online courses and speaking clubs with a native speaker. Online learning activities, including workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills. Experience exchange with our team of professionals who eagerly share their deep expertise across various fields. Opportunities for promotions, rotations, and transitions when you believe your skills could benefit a different role or team.

We are a perfect match if you share our values

We are professionals in our field. We know how to turn up our professionalism to the maximum because we are experts who enjoy solving complex tasks. We know how to focus on the product, think big, and, at the same time, delve deep into the details.

We create a calm and friendly atmosphere within the company. We value the freedom of open and transparent communications. Radical honesty is embedded in the foundation of our culture.

We are open to new things, constantly evolve, and practice regular knowledge sharing. Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our hiring process

Recruiting interview Test task Tech interview Offer call

We approve of a flexible approach, so these steps might be changed individually. We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. The timeframe for feedback between interview stages may take up to 2 weeks.