Synergy Beam Solutions delivers end-to-end IT, Cybersecurity, and Business Application solutions. As part of our growth, we’re developing a next-generation telecommunications platform for modern call center operations — and we’re looking for a Customer Technical Support Engineer (Tier 1) to join our remote team.
You’ll be the first line of support for our LATAM clients — troubleshooting issues, documenting solutions, and ensuring an outstanding customer experience.
Tasks
What You’ll Do
Provide L1 technical support for business and communication applications.
Troubleshoot, reproduce, and document customer issues in the ticketing system.
Maintain internal knowledge base and IT process templates.
Communicate clearly with customers to resolve incidents efficiently.
Spot recurring issues and suggest improvements to reduce future problems.
Requirements
What We’re Looking For
1+ year in a Technical Support or IT Helpdesk role.
Strong troubleshooting and customer communication skills.
Understanding of application workflows and business logic.
Experience with Google Chrome Developer Tools.
English: Upper-Intermediate (B2) or higher.
Reliable, organized, and detail-oriented.
Able to work flexible hours to support LATAM clients.
Bonus Skills
Basic knowledge of Jira, Kibana, or SQL.
Understanding of HTTP / API fundamentals.
Familiarity with VoIP systems, Prometheus, Grafana, or the ELK stack.
Basic grasp of Kubernetes or container environments.
We specialize in the implementation, integration and maintenance of business information systems. We provide a wide spectrum of solutions - from SMB business solutions to Enterprise Wide Information solutions and technol
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