Customer Success Manager, Mobion BU

Описание

Level

Middle+/Senior

Who we are

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500,000 clients from 120 countries. Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in the Fortune 100 and Fortune 500.

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We’re committed to enhancing our customers' experience across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. Whether it’s a Fortune 100 company or an individual, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.

Driven by passion, we play a substantial role in shaping the future of data management.

Product that needs your engagement

Mobion is a cloud-based white-label platform for ride-hailing, delivery, and corporate transport services. Launched in 2016 by Devart, it supports operators in 6+ countries and has handled over 20 million rides for 4M+ users and 500K drivers.

Our ecosystem includes rider and driver apps, a real-time dispatch system, admin dashboards, and branded web portals — all backed by a secure, scalable Azure infrastructure. We offer both SaaS and franchise models to help partners grow fast across regions.

Your future team of professionals

You will join a 40+ person team that unites product managers, engineers, designers, and sales experts, all focused on scaling Mobion globally. We are a close-knit group that values transparency, collaboration, and ownership, where every voice matters.

Your future challenges

Onboarding & Activation: Own the end-to-end onboarding flow, including success plans, training, data imports, and go-live, with the goal of reducing time-to-first-value and improving activation rates. Adoption & Value: Drive feature adoption across all platforms, including rider/driver apps, dispatch, admin dashboards, and web portals. Risk & Escalations: Monitor customer health scores and predict churn risks to proactively address issues. Expansion & Revenue: Identify upsell and cross-sell opportunities and partner with the Sales team on expansion plays and renewals. Insights: Convert customer feedback into clear product requirements and prioritize them with the Product team. Process & Tooling: Build scalable Customer Success processes, such as playbooks, runbooks, and templates.

Impact you will make

Assist in onboarding new customers and guide them through the initial setup process. Conduct product training sessions to ensure a comprehensive understanding of our solution. Develop and improve onboarding materials, such as tutorials and documentation, and customize processes for different customer segments. Maintain regular communication with customers through calls, emails, or meetings to build strong relationships. Monitor customer health scores and engagement levels to proactively identify and address potential issues. Build and manage long-term strategic relationships to ensure customer satisfaction and loyalty. Work with the support and product teams to resolve complex issues and develop strategies to minimize recurring problems. Develop customer success stories and case studies to highlight customer achievements and value. Create and lead customer engagement programs, including webinars and community events. Identify upsell and cross-sell opportunities and collaborate with sales teams to drive account expansion. Develop customer expansion strategies based on data insights to contribute to revenue growth and increase customer lifetime value.

Skills we are looking for

Must-have

4+ years of experience in Customer Success or Account Management for a B2B SaaS company. Proven track record of improving product adoption and reducing churn through structured success plans. Strong executive communication skills. Data-driven mindset with the ability to interpret product usage data and turn insights into actionable strategies. Excellent English proficiency (Upper-Intermediate or higher).

Nice-to-have

Domain exposure to mobility, logistics, marketplaces, or multi-sided platforms. Experience launching trials and managing complex on-boardings with integrations. Ability to write clear documentation and tutorials, and deliver enablement webinars. Familiarity with release and change management in a fast-shipping product organization.

Benefits you get

Maintain your work-life balance

Manage your own working hours with our flexible schedule. 19 days of annual vacation granted on a pro-rata basis. No overtimes required.

Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world.

Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad. 15 working days of sick leave per year — because your health is a priority.

Grow with us

In-house English courses to increase your proficiency through our online classes and speaking clubs with a native speaker. Online learning activities, including workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills. Experience exchange with our team of professionals who eagerly share their deep expertise across various fields. Opportunities for promotions, rotations, and transitions when you believe your skills could benefit a different role or team.

Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help.

We are a perfect match if you share our values

We are professionals in our field. We know how to turn up our professionalism to the maximum because we are experts who enjoy solving complex tasks. We know how to focus on the product, think big, and, at the same time, delve deep into the details.

We create a calm and friendly atmosphere within the company. We value the freedom of open and transparent communications. Radical honesty is embedded in the foundation of our culture.

We are open to new things, constantly evolve, and practice regular knowledge sharing. Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our hiring process

Recruitment interview Technical interview Offer call

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.

The timeframe for feedback between interview stages may take up to two weeks.