MS Dynamics 365 Customer Engagement (CRM) Architect

  • Компания: Customertimes
  • Город Ukraine, Remote
  • Зарплата:
  • Размещено: 2026-03-15 16:59:28

Описание

Job Description

Our consultants are self-motivated, possess strong problem-solving skills, and possess a passion for crafting great solutions based on wide experience and talent that enables quality software delivery. They understand the best approach to architecture and development is through blending technologies and methodologies appropriate to the task at hand. The goal is to contribute to the clients' long-lasting success and expand our business.As an architect, you will have an opportunity to not only proudly play a leading role on projects, but to also share your experience and mentor others. At times you will collaborate with sales and contribute to continuous improvement of internal processes and DevOps.


Qualifications

5+ years in Dynamics 365/CRM (CE) using at least couple of functionalities from: Sales, Customer Service, and Field Service, Marketing and Customer Insights – mostly Cloud, but On-premise will be a plus as well Proven experience managing projects in different industries (better – in large and long-term engagements) through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high customer satisfaction Mix of hands-on experience on business applications implementation, architectural design, and strategic business acumen Experience in pre-sales, supporting the sales team in shaping deals, being accountable for overall estimates enabling the sales team in the pursuit of enterprise customer opportunities Experience in assessing feasibility of migrating customer solutions and/or integrating with 3rd party systems both Microsoft and non-Microsoft platforms Experience in developing and maintaining technical architectures, documentation, frameworks and strategies as they relate to Microsoft Dynamics implementations Hands on experience deploying with Microsoft Power Platform solutions is highly desired Exposure to enterprise planning and delivery tools such as JIRA or Azure DevOps (CI/CD) Strong cross functional and technical knowledge, and experience of Enterprise Application Integration and Architecture patterns Agile Software Development experience Will be a plus - Certifications in MS Dynamics 365 and Microsoft Power Platform

Responsibilities

Play an Architect role in projects Help in presales with understanding of overall customer needs, prepare solution/integration architecture, estimations, implementation plans Help in mentoring/building the efficient solution development team Help in continuous improvements of internal processes and DevOpsTechnologies:Mandatory - Microsoft Dynamics 365, Web Services, Azure DevOps, SQL query and database tools, SSIS, Scribe or other ETL toolThese are an advantage - Microsoft Power Platform, Power Automate, Dataverse Actions, Logic Apps, Power Apps, Power BI

Working conditions

Flexible work schedule Office or remote or mixed types of work are welcome Regular compensation package reviews 20 working days paid vacation leave, 15 working days of paid sick leaves and 5 “day offs” Medical Insurance program for employee (and the ability for an employee to insure family members at a corporate rate) Certification coverage & support for participation in specialized events (webinars, conferences, trainings etc.) Regular team-buildings inside team projects, as well as summer and winter corporate parties for the entire companyJR-36470

Похожие вакансии

Middle Microsoft Dynamics 365 (CRM) Developer

... development custom web components for Dynamics CRM Certifications in MS Dynamics 365 and Microsoft Power PlatformResponsibilities play a MS Dynamics Developer role in projects Currently ...
Компания: Customertimes Город:Ukraine, Georgia, Poland, Montenegro, Czech Republic, Bulgaria, Remote
Зарплата: Размещено:
customertimes.com

Customer Service Manager

... and proactive Customer Service Manager to lead and scale its remote Customer Care team. This is a ... accurate and consistent CRM usage, reporting, and documentation across the team. Identify recurring customer issues and proactively suggest product, ...
Компания: ScaleJet Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

Middle MS Dynamics Consultant

... in Dynamics 365 CRM (CE) implementation, configuration, and customization using at least a couple of functionalities from Sales, Customer Service and Field Service, Marketing, and Customer Insights – both Cloud and On-premise 2+ years in MS PowerApps ...
Компания: Customertimes Город:Ukraine, Georgia, Poland, Montenegro, Czech Republic, Bulgaria, Remote
Зарплата: Размещено:
customertimes.com

Senior/Lead Functional Consultant MS Dynamics 365 CRM

... шукаємо Senior Lead Functional Consultant MS Dynamics 365 CRM для розробки та вдосконалення існуючої ... діяльністьДокументація вимог НавичкиДосвід роботи з MS Dynamics 365 CE (Sales, Customer Service, Marketing)Досвід роботи з MS Power Apps (Model-Driven Apps, ...
Компания: EPAM Systems Город:Львівська область, Львів,
Зарплата: Размещено:
jobs.org.ua

MS Dynamics Developer Senior

... . The successful candidate together with Architect, Product Owner and other senior developers will be responsible for designing, developing, and implementing solutions within the Microsoft Dynamics 365 Customer Engagement (D365 CE) and PowerApps platforms ...
Компания: Customertimes Город:LATAM, Remote
Зарплата: Размещено:
customertimes.com

Community Mobilization Officer, NPSA-9, DS-Mykolaiv, 2 positions, Nationals only

... or international level in civic engagement, inclusive recovery and or community ... of computers, office software packages (MS Word, Excel, and web-based ... in the areas of civic engagement, social inclusion, and community based ...
Компания: PNUD Argentina Город:, ,
Зарплата: Размещено:
ua.talent.com

Customer Success & Lifecycle Operations Manager

... infrastructure across products.This includes:Customer Success playbooks per productTiered engagement models (C → B → A users)Customer Health Index frameworksEscalation pathwaysCommunity engagement systemsCross-product upsell triggersFeedback loops ...
Компания: Decentralized Masters Город:, ,
Зарплата: Размещено:
ua.talent.com

Backend Developer (.NET)+ Dynamics 365 (UK)

... an experienced Backend Developer (.NET)+ Dynamics 365 to work on a project for one of our UK customers.The customer is a UK-based FTSE- ...
Компания: Andersen Город:Ukraine
Зарплата: Размещено:
people.andersenlab.com

Microsoft Dynamics Administrator

... , including hands-on experience withMicrosoft Dynamics CRM, as well as a solid understanding ofdatabases,system integrations,software development methodologies, andquality assurance processesStrong customer service skills including verbal and ...
Компания: IQVIA Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

MS Dynamics 365 CRM Консультант/Бизнес-аналитик – US Client

... welcome to our team involved Dynamics 365 Customer Engagement Consultant for working with American clients. Requirements:3+ years of experience with integration, implementation, and training of Dynamics CRM, Dynamics 365 solutions;2+ years of Business ...
Компания: Skyline Consultants LLC Город:remote
Зарплата: Размещено:
reworker.net

Customer Service Manager

... is responsible for ensuring strong customer experience, operational efficiency, and alignment ... agents as the team grows Customer Support Operations Oversee daily support ... response time Resolution time CSAT (customer satisfaction score) Number of ticket ...
Компания: Pyle USA Город:, ,
Зарплата: Размещено:
ua.talent.com

Product Introduction customer site manager

... the full-time Product Introduction Customer Site Manager in Kirovohrad Oblast ... new challenge and apply your customer relationship management expertise in a ... .  Job Segment: Supply Chain Manager, CRM, Supply Chain, Sales Operations, Manager, ...
Компания: Alstom Город:, Kharkiv,
Зарплата: Размещено:
ua.talent.com

PI Customer Site Manager - Kirovohrad Oblast

... new challenge and apply your customer relationship management expertise in a ... in this role: Experience in Customer Service, Sales Support, Operations, or ... : Supply Chain Manager, Supply Chain, CRM, ERP, Sales Operations, Operations, Technology, ...
Компания: Alstom Город:, Kharkiv,
Зарплата: Размещено:
ua.talent.com

Product Introduction Customer Site Manager

... new challenge and apply your customer relationship management expertise in a ... in this role: Experience in Customer Service, Sales Support, Operations, or ... : Supply Chain Manager, Supply Chain, CRM, Sales Support, Sales Operations, Operations, ...
Компания: Alstom Город:, Kharkiv,
Зарплата: Размещено:
ua.talent.com

Head of Customer Service | Uklon UA

... indicators (KPIs), including overall customer sentiment and customer satisfaction metrics responsible for budget ... in developing and implementing customer service projects in the digital ... development of a CX (Customer Experience) strategy approval of key ...
Компания: Uklon Город:Україна
Зарплата: Размещено:
uklon.com.ua

Customer Service Representative: Building services (German Speaking/Remote)

... are currently hiring German-speaking Customer Service Representatives to join a ... focuses on providing professional customer assistance via phone and written ... motivation for telephone-based inbound customer supportStable internet connection and electricity ...
Компания: Snaphunt Город:, ,
Зарплата: Размещено:
ua.talent.com

Customer Service Representative: Building services (German Speaking/Remote)

... are currently hiring German-speaking Customer Service Representatives to join a ... focuses on providing professional customer assistance via phone and written ... motivation for telephone-based inbound customer supportStable internet connection and electricity ...
Компания: Personalbüro U. Herrmann Город:, ,
Зарплата: Размещено:
ua.talent.com

CRM-інтегратора / CRM Implementation Specialist

... галочки».Що очікуємо: • Досвід впровадження CRM (Bitrix, Zoho або подібні) • Плюс у карму — Microsoft Dynamics 365 (Sales, Customer Service, Marketing, Business Central) • Power ...
Компания: Personalities, HR Company Город:Київ, Київ,
Зарплата: Размещено:
jobs.org.ua

Microsoft Power Platform Specialist

... certifications in Power Platform or Dynamics 365 are highly desirableExcellent communication and stakeholder management skillsPreferred AttributesFast learner with a proactive mindsetStrong attention to detail and a customer-centric approachAbility to work ...
Компания: London Bridge Hospital Город:, Odesa,
Зарплата: Размещено:
ua.talent.com

Senior MS PowerApps Developer

... 365 CRM Experience developing Power Apps, including Canvas Apps & Model-driven Apps Understanding of D365 offline mode features Experience with importing and exporting data from to MS Dynamics ... 1h ) Customer interview (1h) OfferWe offer: Financial ...
Компания: Customertimes Город:Ukraine, Remote
Зарплата: Размещено:
customertimes.com

Ukrainian Speaking Customer Support Specialist in Bulgaria - Relocation Package

... and resolve complex issues Encourage customer engagement and satisfaction through proactive communication ...
Компания: Mercier Consultancy Город:, ,
Зарплата: Размещено:
ua.talent.com

CRM Specialist | Uklon UA

... motivational programmes for customer retention by region and country validating hypotheses of customer interaction through various CRM activities analysing CRM activities through A B testing ... know the current customer lifecycle and making suggestions for ...
Компания: Uklon Город:Україна
Зарплата: Размещено:
uklon.com.ua

Customer Value Growth Manager

... key customers, by understanding & articulating customer needs, creating shopper-back category ... consumer and brand opportunities with customer relevance.Strong Analytical skills and ...
Компания: Coca-Cola Hellenic Bottling Company Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

Customer Support Representative

... .Qualifications & Requirements:English (upper-intermediate+);MS Outlook, Excel, Power Point;CRM and or ERP system(s);1+ year(s) experience in customer support;MA BA degree in ...
Компания: SiTime Город:, Lviv,
Зарплата: Размещено:
ua.talent.com

(fluent German & English) Customer Support Consultant (remote)

... on the terms of your engagement. Certain benefits and conditions typically ... company that provides secure technical, customer support, and CX services for ... industry leader in premium outsourced customer support and turned global with ...
Компания: SupportYourApp Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

Аналітик (CRM)

... суміжних дисциплін; Досвід роботи аналітиком CRM SFE у фармацевтичній галузі бажаний; Знання принципів CRM та SFE, розуміння ринку фармацевтики; ... -платформи) та досвід роботи з CRM Quadrasoft; Здатність аналізувати великі обсяги ...
Компания: Дарниця Город:Київ
Зарплата: Размещено:
www.darnitsa.ua

Associate Territory Director Silvus for Ukraine

... Business Development in driving revenue, customer engagement, and strategic initiatives across a ... sales (FMS FMF)• Proficiency with CRM tools such as Zoho, Salesforce, ...
Компания: Motorola Solutions Город:, ,
Зарплата: Размещено:
ua.talent.com

Business Development Representative - Fully Remote Job

... while keeping momentum through stakeholder engagement and objection handling in Q3 ... problems using tech solutions.CRM Proficiency: Experience using CRM software (Hubspot) to manage leads, ... a YESGood listener: letting the customer talk by asking the right ...
Компания: Openprovider Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

AI SME (Subject Matter Expert)

... AI Agents that integrate across CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot and Zoho — transforming Sales, Recruitment, Customer Service and Executive Intelligence operations. ... agents and want to help architect and scale a dedicated AI ...
Компания: MaxAccelerate Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

Strategic Territory Director Silvus- Ukraine

... , and operations to ensure successful customer engagement and satisfaction.• Track, analyze, and report on key performance metrics for the territory.• Maintain comprehensive and accurate CRM data for forecasting and pipeline ...
Компания: Motorola Solutions Город:, ,
Зарплата: Размещено:
ua.talent.com

Electronics Engineer II, Customer Engineering

... industry. For more information, visit .Customer engineering team is at the ... definition.Engineer II (Middle) in Customer Engineering group will be responsible ... Engineer I, interns)Requirements:BS MS in Electrical Engineering, Electronics, Telecommunications ...
Компания: SiTime Город:, Lviv,
Зарплата: Размещено:
ua.talent.com

O2C Customer Service Specialist (Temporary)

... (O2C) operations. You’ll manage O2C customer service for JTI’s global customers ... , and provide expert support on customer service-related matters. What We’re ... years of relevant experience in customer service, order-to-cash, or ...
Компания: JTI Город:
Зарплата: Размещено:
jobs.jti.com

Product Marketing & Communications Manager

... explain complex software in simple, customer-focused language Experience working with Product Managers Understanding of CRM systems (Salesforce or Dynamics) or ability to learn quickly ...
Компания: Ascendix Город:, ,
Зарплата: Размещено:
ua.talent.com

Senior Acquisition Sales Specialist

... . Leverage a deep understanding of customer operating models, workforce personas, industry-specific mobility requirements, and competitive dynamics to position Telstra’s mobility and ...
Компания: Telstra Город:, Cherkasy,
Зарплата: Размещено:
ua.talent.com

Group Controller, Head of Accounting & Systems

... product owner for Microsoft Dynamics 365 Business Central. Your dual mandate ... , and continuous improvement of Dynamics 365 BC, ensuring every finance‑relevant ... -on experience with Microsoft Dynamics 365 Business Central Proven track record ...
Компания: Devoted Studios Город:, ,
Зарплата: Размещено:
ua.talent.com

Senior Product Designer/Industrial Designer

... well-designed but genuinely useful. Customer obsession is a guiding principle ... detail and continuous listening to customer feedback, ensuring that its solutions ... . The company also values caring customer service, professional growth, work-life ...
Компания: ScaleJet Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

Creatio Business Analyst | Ukraine

... Client Engagement: collaborate with clients to understand their business processes and requirements. Provide recommendations and best practices for optimizing their use of Creatio CRM solutions. Solution Design: design and architect customized Creatio ...
Компания: Deloitte Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

Dynamics 365 Systems and Process Specialist (Portugal)

... and components, as well as customer order placement (Microsoft Dynamics 365).Analyzing current business processes and ... spoken and written.Proficiency in MS Office applications.Previous experience with ...
Компания: Schréder Город:, Ternopil,
Зарплата: Размещено:
ua.talent.com

Dynamics 365 Systems and Process Specialist (Spanish)

... and components, as well as customer order placement (Microsoft Dynamics 365).Analyzing current business processes and ... spoken and written.Proficiency in MS Office applications.Previous experience with ...
Компания: Schréder Город:, Ternopil,
Зарплата: Размещено:
ua.talent.com