SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.
We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business ability, and we take every step with extra care. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.
Our customer is Anheuser-Busch InBev (AB InBev), the biggest brewery company in the world. We own over 630 beer brands (including Budweiser, Stella Artois, Hoegaarden, Beck’s, Leffe, Chernihivske) in 150 countries and are considered to cover 28% of the global beer market worldwide. European HQ is in Leuven, Belgium.
This position focuses on supporting digital solutions by ensuring they perform optimally and remain stable. You will collaborate with business teams, vendors, and internal stakeholders to keep systems running efficiently and reliably.
REQUIREMENTS
2+ years of experience in IT-related roles such as Client Success Manager, Finance Manager, Customer Manager, QA Manager, Application Support, or BABackground in project and product management with an understanding of agile development methodologiesFamiliarity with IT governance and service management frameworks (, ITIL Expert, COBIT, SIAM certifications are a plus)Ability to investigate and analyze production issues and coordinate effective resolutionStrong leadership and stakeholder management skills, with experience collaborating at both senior and operational levelsSolid understanding of business processes, combined with analytical thinking and a problem-solving mindsetStrong knowledge of financial scope and related processes, as the project is finance-orientedUpper-Intermediate English level for daily communication with internal teams, stakeholders, and external partnersKnowledge of platforms such as ServiceNow, Salesforce, Icertis, DocuSign, or SAP (as a plus)
RESPONSIBILITIES
Monitor the performance and availability of 1 key production application.Act as the first line of escalation from help desk/support teamsTroubleshoot and resolve incidents independently when possible (no code generation required)Escalate complex technical issues to the appropriate development or infrastructure teamsLead and coordinate war rooms in case of major incidents or outagesPrepare and present performance updates and issue outcomes to stakeholdersCollaborate cross-functionally with product, engineering, and operations teams
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