Customer Success Specialist

Описание

Would you like to join a growing team of top professionals who invest time and effort in learning, career advancement, and nurturing the next generation of IT experts? You've come to the right place.

At Span Group, we have over 850 employees, and this number is continually growing. Over 450 of our employees hold one or more professional certifications.  Become one of them!

Span is a Croatian IT company with a global reach, specializing in high-quality services in designing and managing information systems, as well as providing technical support to clients and enterprises. We are constantly improving, evolving, and embracing new trends, skills, and experiences, providing our employees with virtually limitless opportunities for professional development.

 We are looking for a Customer Success Specialist  to join our team in Kyiv. This role is focused on building strong relationships with Enterprise-level clients, supporting their adoption of Microsoft technologies (primarily M365 and Azure), and helping them achieve long-term success. 

Key responsibilities:

• Engage Enterprise-level clients to support the adoption and ongoing use of Microsoft 365, demonstrating its value for long-term business success.
• Monitor and assist clients using Modern Workplace and Azure solutions in their daily operations.
• Build relationships with new Enterprise clients by understanding their business needs and helping them achieve their goals.
• Maintain regular communication with clients, track implementation and usage trends, and identify opportunities for deeper engagement.
• Drive customer success through retention, increased usage, and contract renewals.
• Collaborate closely with the sales team to support pilot clients and identify expansion opportunities.
• Identify and support opportunities for clients to act as M365 ambassadors (e.g., testimonials, references).

Requirements and qualifications:

• Bachelor's or master’s degree.
• Minimum of 1 year of experience in customer success, account management, or IT consulting.
• Strong communication and interpersonal skills.
• Ability to build trust-based relationships with clients.
• Intermediate level of English proficiency, both spoken and written.

Additional advantages: 

• Experience with Microsoft 365 and Azure (implementation, optimization, licensing).
• Understanding of Microsoft CSP channels and cloud service models.
• Familiarity with customer success metrics and lifecycle management.
• Experience working with Enterprise clients in IT or SaaS environments.

What we offer: 

• Official employment from the first day according to the Labor Code of Ukraine.
• Medical insurance after probation period.
• Regular feedback on your performance and personalized career development plan.
• Corporate English lessons.
• A team of top experts and exceptional support and synergy throughout the organization.
• Environment and culture conducive to personal and team development.
• Opportunities for professional development, learning, and career advancement.
• Opportunity to obtain one or more professional certifications.
• Working with corporate and SMB segments.