The Customer Success Manager plays a key role in driving customer growth and cultivating long-term, trusted relationships. This position directly impacts our team’s success by increasing customer lifetime value and supporting ongoing engagement within the platform.
Part of the Sales team, you’ll be a crucial link between the company and our clients, working with top-tier global brands, visionary entrepreneurs, and decision-makers managing advertising budgets. Your goal will be to help them navigate our offerings and make the most effective decisions for their marketing strategies.
What You’ll Do
Support clients in achieving the best possible results using the platform by analyzing their profiles, business specifics, roles, goals, and expectations, combined with thorough research.
Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
Advise clients on new products, services, promotions, and special offers to maximize their success.
Build and nurture long-term, mutually beneficial relationships with clients.
Conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
Drive growth by increasing customer lifetime value, order frequency, and average revenue.
Meet or exceed sales targets and key performance indicators (KPIs).
Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.
Requirements
2+ years of sales experience (in online advertising or digital services)
Experience in international sales is a plus
Strong communication skills to work comfortably with calls and personalized email correspondence
Proficiency in business English at a high level, both spoken and written, and knowledge of a second language is welcomed; Ukrainian or Russian language is a massive plus!
Positive attitude and flexibility to change (driven by our growth in different geographic markets)
Sincere curiosity to learn new trends
Benefits
Competitive compensation package with performance-based bonuses
A vibrant team of professionals with diverse expertise and backgrounds
Unique career development opportunities and room for professional growth
Employee referral program
Paid annual leave and a supportive work environment
If you're a driven B2B sales professional and excited to grow a key market with global potential, we'd love to hear from you!
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