Customer Care Expert (English speaker)

Описание

We are currently hiring for the following shifts: 

• Sunday - Thursday, 2PM–11PM
• Tuesday - Saturday, 2PM–11PM
• Tuesday - Saturday 8AM—5PM
   
• Work with users to determine their needs and help them reach their business goals and enhance their online presence
• Manage email, phone, chat and/or other communication channels as a primary contact for Wix users
• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate
• Be an advocate for our technical products and services, being able to explain their functionality and value
• Develop expertise in Wix products and stay up to date with new features and improvements
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps
• Analyze user behavior and relevance to determine their effect on user satisfaction

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This is a flexible hybrid position based in Lviv.

At Wix, we value the flexibility of a hybrid work setup — giving you the opportunity to collaborate in the office when needed while staying connected remotely.
We’re looking for Ukraine-based professionals who can balance their time between working from home and engaging with the Wix team on-site. This setup offers the best of both worlds: the comfort of remote work combined with the energy of face-to-face collaboration when it matters most.

• Fluent in English (verbal and written) 
• Based in Lviv
• +2 years of experience as a customer service professional or working in a client-facing role
• Ability to digest information quickly and relay it in a clear way
• Gain meaning and pleasure in helping others succeed and are curious to know what really drives users
• Strong critical thinking skills and confidence taking responsibility and ownership 
• High performance standards and constantly working to improve 
• Passionate about new technologies and always eager to learn more
• Ability to thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow
• Bonus points if you have experience working for a tech or at an internet company

We are Wix’s Customer Care Guild. We’re not your typical customer support. We represent the Wix user’s voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. This is a flexible hybrid position based in Lviv. Currently our employees are given the opportunity to work from wherever they feel most comfortable, at home or at our offices, given the current circumstances

Meet the team: Customer Care