(fluent Ukrainian and English) Product Manager (Ukraine)

Описание

SupportYourApp is an international Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About product:

Quidget is a hybrid AI support platform that helps businesses automate repetitive support while keeping humans in the loop. It uses AI trained on your docs to instantly resolve common tickets — enabling your team to focus on what really matters.

About the role:

We’re looking for a strong Product Manager to take the lead on one of our products. As Product Manager, you’ll own the product direction — balancing customer needs, internal team capacity, and business goals. You’ll work alongside our VP of Product, who shapes our overall strategy and supports the team in achieving ambitious results.

This isn’t just a roadmap or task management role. It’s about leading collaboration across product, design, engineering, marketing, and sales to build something people want — and use.

Excited? Let's see what it takes 💛

As a Product Manager, you will own:

• Product backlog and roadmap delivery;
• Customer insights and market research to guide priorities;
• User experience and performance tracking;
• Acting as the main bridge between product, design, engineering, marketing & sales teams.

We’re not just looking for a product thinker — we need a calm, clear, collaborative operator:

• You take ownership. You don’t deflect responsibility — you fix things;
• You give honest, respectful feedback — and you welcome it too;
• You don’t wait to be asked — you keep people in the loop before they need to ask;
• You don’t avoid hard conversations — you handle them directly but kindly;
• You write things down — because memory is fragile, and the team moves fast;
• You treat internal teams like marketing, sales, and HR as partners — not as distractions;
• You keep people in check without creating conflict.

What you will do:

• Own and prioritize the product backlog based on business goals and user needs;
• Propose product development directions, launch experiments, and make confident decisions to improve and grow the product;
• Collaborate daily with engineering, design, sales and marketing teams to deliver high-impact features;
• Define and track product milestones, KPIs, and user metrics like activation and retention;
• Gather and analyze feedback from demos, interviews, and support channels;
• Identify product gaps and market opportunities in partnership with marketing and sales;
• Monitor competitor offerings to inform product positioning and improvements;
• Use analytics tools (e.g., PostHog) to understand user behavior and propose enhancements;
• Communicate progress, blockers, and metrics regularly to stakeholders;
• Present roadmaps and feature demos internally and externally;
• Maintain organized documentation, meeting notes, access tools, and help create a knowledge base to support fast, effective work;
• Be initiative-taking, proactive, and able to challenge assumptions.

What you need to succeed in this role:

• 3+ years of experience in product management or product ownership roles;
• At least an Upper-Intermediate (B2) level of spoken English;
• Proven ability to lead projects from idea to shipped;
• Great communication skills — both in writing and in tough calls;
• Strong sense of accountability and clarity under pressure;
• Proficiency in using tools like PostHog, Notion, Jira, or similar;
• Experience working with remote teams and async processes.

Benefits and Perks:

• Small team, high ownership, fast execution;
• Provide services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Work-life balance;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you a strategic thinker who wants to work on a growing product in one of the most exciting markets? Do you have a strong experience in product management or product ownership roles?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

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