Customer Service Representative - Contact Center

Описание

Amway is the world’s #1 direct-selling company and one of the largest family-owned businesses globally. Since 1959, we’ve been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.4 billion in revenue in 2024, Amway continues to lead the way. 

Our top brands? Nutrilite™ – the world’s #1 brand of vitamins and supplements, ARTISTRY™ – high-performance skincare and beauty, and eSpring™ – cutting-edge water filtration systems.

What is the purpose of this role?

• Provide excellent customer service for Amway Business Owners (ABOs) to support them in building a successful Amway business.  
• Handle enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing.
• Enable a great customer experience by using, desktop procedures, department knowledge management system.

What you’ll do:

• Work in a consultative and supportive manner with ABOs to manage their business needs
• Managing customers’ business needs over the phone
• Processing customers’ requests and updating data in the computer systems
• Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
• Generating innovative ideas and solutions that will improve customer satisfaction
• Contributing to projects in various departments outside of regular responsibilities
• Assisting other team members to leverage and develop their capabilities

What you’ll need:

• Completed higher education 
• Ability to handle stressful situations
• Strong communication 
• Customer-oriented skills, adaptable and flexible person
• Self-starting personality, pro-active and self-motivated
• Good objective setting and analytical skills
• Ability to accurately evaluate documents
• A team player, experienced in working in international teams and cross-functional teams
• Fluent Ukrainian
• English – intermediate (preferable)
• At least 1 year of proven working experience in the customer service field 
• Ability to work with MS Office tools (Word, Excel). 

What you can expect from us:

• Competitive salary & Annual bonus
• Additional day off for your Birthday
• 45% discount on Amway products
• Medical and life insurance
• Other recognition awards