Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.Are you a customer-obsessed advocate with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience, and problem-solving skills necessary to help them thrive? And finally, do you enjoy watching your efforts reduce customer churn? If so, Join our Xometry team as a Customer Success Specialist!In this multifaceted role, you will deliver stellar outcomes for both new and "at risk" customers by providing training, technical support and advocacy - with an end goal of creating value and driving loyalty.What differentiates you? Impeccable interpersonal and problem solving skills, an authentic desire to see customers succeed and the ability to manage a robust and diverse customer portfolio.Responsibilities:New Customer Engagement: Oversee a portfolio of diverse customer personas spanning across hobbyist, SBM and Enterprise accounts, providing strategic guidance / Training and serving as their advocate through their fifth order.Improve Outcomes and Retention: Evaluate accounts regularly against performance metrics to proactively identify risks and opportunities; devise strategies to boost retention and customer satisfaction. Develop Strong Relationships: Build and maintain "first impression" relationships with key decision-makers within each account to solidify Xometry as their on-demand manufacturing choice.Influence Product Enhancements: Relay customer feedback to internal teams to inform product development and service improvements that respond to market demands.Loyalty. Build trusting cross functional relationships with Sales, Operations and customersAmbassador for Xometry: Represent the values and mission of Xometry in all interactions, reinforcing our industry leadership in the on-demand manufacturing market.Time Zone: US Eastern Time (ET)Qualifications:Bachelor's degree preferred3+ years of experience in a account management or customer success role with closing experience (B2B sales experience is preferred)Strong understanding of digital marketplace concepts and tools is a plusExcellent communication and interpersonal skills, with the ability to build rapport and trust with clientsHighly organized and detail-oriented, with the ability to manage multiple client accounts simultaneouslySelf-starter, problem-solving mindset with an inquisitive approach Ability to analyze data and provide actionable insightsBasic project management and time management skillsPrior Hubspot and Salesforce experience requiredFamiliarity in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeetingUnderstand how technology products and services and solutions can solve business problemsCoachability: you bring a growth mindset every day and feel excited to learn from your peersCommitment and curiosity to stay current with industry trendsWe offer:Remote full-time job with flexible working hours.Fixed rate depending on the career level.Significant annual loyalty bonus.Overtime hours are possible for this position.Corporate Laptop.Free corporate language courses.Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team. We care: ongoing free of charge well-being activities for our people, charity projects worldwide.Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components.Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
... that drive strategic decisions and customer success.What youll do:Understand customer strategy: Grasp the clients business ... (e.g., Salesforce, HubSpot) and customer success metrics would be a plus. ...
Компания: Influ2Город:Київ, Київ,
Зарплата: Размещено:
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Customer Solutions Engineer (post-sales)
... business problems, technical requirements, and success criteria, empowering customers to solve complex business problems. Support the customer lifecycle: You will be the ... a commitment to long-term customer success empower more than 700 customers ...
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Customer Innovation Manager Confectionery
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Customer Support Coordinator
... them to life. Xometrys digital marketplace gives manufacturers the critical resources ... you passionate about creating exceptional customer experiences and skilled at identifying ... keen eye for detail, the Customer Support Coordinator role at Xometry ...
Компания: XometryГород:Київ, Київ,
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Sales and Technical Specialist in Electrification & Аutomation
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Компания: SiemensГород:Київ, Київ,
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Bilingual Customer Support Specialist
DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a bilingual professional to join our team and teach AI chatbots. You ...
Компания: DataAnnotationГород:Київ, Київ,
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Technical Solutions Engineer
... growYou will partner with Customer Success Managers, Technical Account Managers, and Product to recognize trends in customer feedback and translate customer needs into a better overall ... own and resolve customer incidents through their lifecycle.Understand ...
Компания: SisenseГород:Київ, Київ,
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Customer Support Specialist
... seeking a dedicated and motivated Customer Support Specialist to join and strengthen our ... customers and ensuring a customer compliance resolution process by collecting ... to take on challenges, address customer requirements and solve problemsHitachi Energy ...
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Customer Support (Morning shift, Tracking Dispatcher, Logistic, USA)
Tracking Specialist is responsible for the monitoring ... service is provided for all customer shipmentsClosely monitor freight via multiple ... , seal numbers and any specific customer notesWork cooperatively with customer service sales to provide solutions ...
Компания: Homeland TransportГород:Київ, Київ,
Зарплата:
30000-50000UAH
Размещено:
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Copy of Workforce Management Specialist
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Компания: XometryГород:Київ, Київ,
Зарплата: Размещено:
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IT Service Specialist
... guided by our values — caring, customer success-driven, collaborative, curious, and courageous. ... TO USAs our IT Service Specialist, you’ll be the first point ... concepts to non-technical users.Customer-first attitude with a focus ...
Компания: SimCorpГород:Київ, Київ,
Зарплата: Размещено:
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Logistics Specialist
... them to life. Xometrys digital marketplace gives manufacturers the critical resources ... are looking for a Logistics Specialist (beginner) who will strengthen our ... process.Service approach to work (customer focus).We consider candidates without ...
Компания: XometryГород:Київ, Київ,
Зарплата: Размещено:
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Payroll Specialist - Ukraine
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Transaction Monitoring Specialist
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Product Marketing Manager (Liki24)
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Компания: Flyer One VenturesГород:Київ, Київ,
Зарплата: Размещено:
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Senior Key Account Manager
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Компания: Procter & GambleГород:Київ, Київ,
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Консультант з технічної підтримки (французька та англійська мови) / Customer Support Consultant (Fluent French, English and Ukrainian)
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Компания: 3Shape UkraineГород:Київ, Київ,
Зарплата: Размещено:
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Shipping & Logistics Coordinator (Customer Support and Troubleshooting)
... service is provided for all customer shipmentsClosely monitor freight via multiple ... , seal numbers and any specific customer notesWork cooperatively with other departments ...
Компания: Homeland TransportГород:Київ, Київ,
Зарплата:
30000-60000UAH
Размещено:
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Customer support service manager (Portuguese department)
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Компания: Gellingen immerГород:Київ, Київ,
Зарплата:
32000-45000UAH
Размещено:
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Customer support service manager (Japanese department)
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Компания: Gellingen immerГород:Київ, Київ,
Зарплата:
40000-50000UAH
Размещено:
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Order Fulfillment Specialist ( Fixed term )
... -oriented and proactive Order Fulfillment Specialist to join our dynamic team. ... , Computer Vision Technologies, and a marketplace built with AI, can transform ...
Компания: ABBYYГород:Київ, Київ,
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Content specialist ( Website Product Listing)
... зараз шукаємо в команду Content Specialist інтернет магазину.Job Title: Content Specialist (Website Product Listings)Work Format: ... accuracy and completeness- Respond to customer messages via chat or contact ...
Компания: Global LogisticsГород:Київ, Київ,
Зарплата:
25000-30000UAH
Размещено:
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Risk Management Specialist, Kyiv
... your career as Risk Management Specialist in one of the biggest ... be doing as Risk Management Specialist in Kyiv? Performing due diligence ... from our future Risk Management Specialist? 1-3 years of experience ...
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SEO Specialist
... alongside exceptional customer service to ensure that every coffee aficionado can enjoy the perfect cup.Job DescriptionWere looking for an experienced and analytical SEO Specialist to take ownership of our ... .Proven success with building and executing link ...
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Junior Content Specialist
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Customer Success manager
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Portfolio Customer Success Manager (English & German speaking)
... навички:Досвід роботи у сфері Customer Success або Account Management, бажано в ...
Компания: VisevenГород:Київ, Київ,
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Trade Marketing & Insights Manager CIS
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Customer Service Representative
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Customer support manager
... English + Our Global Mission: Remote Customer Support at LimTCImagine a role ... team of passionate, English-speaking Customer Support Specialists who are ready ... + is essential)Previous experience in customer support or a client-facing ...
Компания: LimTCГород:Київ, Київ,
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International Tax Senior Specialist (Bangkok Based, Relocation Provided)
... every department – from engineering to customer experience – Agoda provides an environment ... .As an International Tax Senior Specialist, you will work for Agoda ...
Компания: AgodaГород:Київ, Київ,
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Monitoring Specialist
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Cloud Security Specialist
... looking for a Cloud Security Specialist to be based in Kyiv. ... , and PoVs) to support the customer in evaluating native security solutions. ...
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Video Moderation Specialist
... looking for a Video Moderation Specialist, who will be responsible for ... critical feedback and handle difficult customer situations well;Communication. You can ...
Компания: Modsquad GroupГород:Київ, Київ,
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Public Affairs Specialist
... open positions of Public Affairs Specialist. The Public Affairs Specialist will participate in developing and ...