Lead NICE CXOne Engineer

  • Компания: Miratech
  • Город
  • Зарплата:
  • Размещено: 2025-06-10 16:16:16

Описание

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Canada and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil, rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.


Job Description

The world's largest healthcare company is undergoing a significant Customer Experience (CX) transformation, with Miratech as the trusted partner in this journey. We are leading the transformation of traditional call center systems and processes into an omnichannel platform to serve consumers, providers, and agents better. The project involves the continuous evolution of features and functions to meet business needs, ensuring seamless conversations between consumers and customer advocates through innovative, customer-focused contact center solutions.

We are currently seeking a Lead NICE CXOne Engineer  to join our team. In this role, you will collaborate with cross-functional teams and agency business teams to support and implement complex contact center solutions, ensuring successful delivery and operational excellence across various business lines.

 Responsibilities:

Serve confidently in a client-facing role, managing multiple stakeholders effectively.Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies.Design and build call flows, chat solutions, and backend system integrations using APIs.Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.Collaborate with the architecture team to design, develop, and integrate APIs.Translate business requirements into technical requirements, preparing design documents for application development.Provide troubleshooting support and technical assistance for scripting and system issues.Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.Coordinate issue resolution and communication with technical teams in case of problems.Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.Act as an SME, guiding team members in designing and achieving requested IVR enhancements.


Qualifications

5+ years of experience with NICE InContact and/or NICE CXone.3+ years of experience scripting in NICE CXOne Studio.Strong conflict management skills with the ability to navigate and resolve issues.Excellent organizational communication skills, both written and verbal.Proven ability to collaborate and work effectively in a team environment.Experience in creating contact center dashboards.Familiarity with Salesforce.Basic knowledge of intersystem networking and data traffic flow between components.Ability to troubleshoot end-to-end call center applications, including issues in Chrome and Edge when interacting with web-based applications like Salesforce or Microsoft Dynamics.

Nice to Have:

Experience working with RESTful Webservices / APIs.Programming experience in any of the following languages: C#, C++, Java, JavaScript, or Python.

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Full-time

Похожие вакансии

Lead NICE CXOne Engineer

... We are currently seeking a Lead NICE CXOne Engineer  to join our team. In ... + years of experience with NICE InContact and or NICE CXone.5+ years of experience working ... of experience scripting in NICE CXOne Studio.Strong conflict management skills ...
Компания: Miratech Город:
Зарплата: Размещено:
www.smartrecruiters.com

NICE CX-ONE TechOps Engineer

... Troubleshooting Areas Nice CXone Admin, ACD, Reporting, Dashboards, Feedback Management, Interactions, Max, Studio, Digital FirstQualificationsWe are seeking a NICE CX-ONE TechOps Engineer to join our ... .Lead communication and manage outages effectively ...
Компания: Miratech Город:
Зарплата: Размещено:
www.smartrecruiters.com

NICE CX-ONE TechOps Engineer

... .Job DescriptionWe are seeking a NICE CX-ONE TechOps Engineer to join our team.CAA ... P2 issues, ensuring swift resolution.Lead communication and manage outages effectively ... with feedback management tools within NICE CXone to collect and analyze customer ...
Компания: Miratech Город:
Зарплата: Размещено:
www.smartrecruiters.com

NICE CX-ONE TechOps Engineer

... .Job DescriptionWe are seeking a NICE CX-ONE TechOps Engineer to join our team.CAA ... P2 issues, ensuring swift resolution.Lead communication and manage outages effectively ... with feedback management tools within NICE CXone to collect and analyze customer ...
Компания: Miratech Город:
Зарплата: Размещено:
www.smartrecruiters.com

NICE CX-ONE TechOps Engineer

... .Job DescriptionWe are seeking a NICE CX-ONE TechOps Engineer to join our team.CAA ... P2 issues, ensuring swift resolution.Lead communication and manage outages effectively ... with feedback management tools within NICE CXone to collect and analyze customer ...
Компания: Miratech Город:
Зарплата: Размещено:
www.smartrecruiters.com

NICE CX-One Engineer - Remote

... are looking for a NICE CX-One Engineer to join our team who ... of professional background with NICE CXOne Studio scripting experience.Broad knowledge and hands-on experience with NICE InContact and or NICE CXone solutions.  Experience with cloud-based ...
Компания: Miratech Город:
Зарплата: Размещено:
www.smartrecruiters.com

Lead Data Analytics Engineer

... AWS. As a Data Analytics Engineer, you will play a crucial ... experience as a Data Analytics Engineer or similar role, with a ...
Компания: EPAM Systems Город:Львівська область, Львів,
Зарплата: Размещено:
jobs.org.ua

Lead Performance Test Engineer

We are looking for a Lead Performance Test Engineer to be part of our ...
Компания: EPAM Systems Город:Львівська область, Львів,
Зарплата: Размещено:
jobs.org.ua

Lead Performance Test Engineer

We are seeking a Lead Performance Test Engineer to join our team.You ...
Компания: EPAM Systems Город:Харківська область, Харків,
Зарплата: Размещено:
jobs.org.ua

Lead Data Software Engineer

... are in search of a Lead Data Software Engineer to become an integral part ...
Компания: EPAM Systems Город:Львівська область, Львів,
Зарплата: Размещено:
jobs.org.ua

Lead Application Support Engineer

We are seeking a Lead Application Support Engineer to act as a Middleware ...
Компания: EPAM Systems Город:Львівська область, Львів,
Зарплата: Размещено:
jobs.org.ua

Lead Software Quality Assurance (SQA) Engineer IRC264304

... new engagement and looking for Lead Software Quality Engineer (SQA) who will establish, lead, and oversee all Software Quality ... and effective.– Collaborate with the Lead AQA Engineer to ensure automated testing strategies ...
Компания: GlobalLogic Город:Львівська область, Львів,
Зарплата: Размещено:
jobs.org.ua

Lead Big Data Engineer

... to industry best practices (EngX)Lead and facilitate the implementation of ...
Компания: EPAM Systems Город:Львівська область, Львів,
Зарплата: Размещено:
jobs.org.ua

Lead Embedded Radio Engineer

Ajax Systems is a full-cycle company working from idea generation and R&D to mass production and sales. We do everything: we produce physical devices (the system includes many different sensors and hubs), write firmware for them, develop the server part ...
Компания: Ajax Systems Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

Deputy IT Lead - Administration (LINK-https://careers.pst.ag/jobs/deputy-it-lead-administration-80)

... collaboration.The RoleAs Deputy Team Lead - IT Administration, youll play a ... this role.As Deputy IT Lead for Administration, you will cover ... progress to the IT Admin Lead.Lead with confidence as the primary ...
Компания: PST Город:, ukraine,
Зарплата: Размещено:
ua.talent.com

Deputy IT Lead - Administration

... training opportunitiesThe JobAs Deputy Team Lead - IT Administration, youll play a ... this role.As Deputy IT Lead for Administration, you will cover ... progress to the IT Admin Lead.Lead with confidence as the primary ...
Компания: Snaphunt Город:, ukraine,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Kharkiv,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Sokil'nyky,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Odesa,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Dnipro,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Kharkiv,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Sokil'nyky,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Kharkiv,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Dnipro,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Odesa,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Sokil'nyky,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Dnipro,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com

PHP WordPress Engineer (Lead) ID34987

... for our WordPress platform and lead the development and implementation of ... GitHub;- Upper-Intermediate English level.NICE TO HAVES- Experience with WordPress ... ;- Previous experience in a tech lead or staff engineer role;- Contributions to the WordPress ...
Компания: AgileEngine Город:, Odesa,
Зарплата: Размещено:
ua.talent.com

Lead Wireless Network Engineer (Advanced Wireless Networks)

We are seeking an experienced Lead Wireless Network Engineer with a strong background in ... and will serve as the lead engineer for a team of 30 ... attention.- Team Leadership and Collaboration:    - Lead and mentor a team of ...
Компания: Staff4Me Город:, ua,
Зарплата: Размещено:
ua.talent.com

Middle C++ Engineer (Microservices/Docker/Kubernetes/PostgreSQL/RPC/Unit testing)

... operational efficiency.As a Software Engineer, you will be responsible for ... .RequirementsProven experience as a Software Engineer with expertise in C++Extensive ... verbal and written English skills.Nice To HaveXML-RPC practical knowledgePostgreSQL ...
Компания: Capgemini Engineering Город:Київ, Київ,
Зарплата: Размещено:
jobs.org.ua

Architect C/C++ Engineer (Virtualization/Linux)

... EdgeOS Server” platform and technically lead its development.The “EdgeOS Server” ... and maximum-effort applications Backend engineer, capable of doing distributed architectures ... presentation.You areBac+ 5 type engineer or master in Computer Science, ...
Компания: Capgemini Engineering Город:Київ, Київ,
Зарплата: Размещено:
jobs.org.ua

Lead Full-Stack Software Engineer

We’re hiring a Lead Software Engineer (Full-Stack: TypeScript React + Node.js) with solid English and a desire to join a Ukrainian-speaking team. Responsibilities: Lead technical development for a cybersecurity ...
Компания: LaSoft Город:, Lviv,
Зарплата: Размещено:
ua.talent.com

Senior Test Automation Engineer

... an exceptional Senior Test Automation Engineer to lead testing strategies for high-profile ... . As our Senior Test Automation Engineer, you will: Lead and define the entire testing ... , APIs, and CI CD pipelines Lead test planning and strategy development ...
Компания: UltimateQA Город:, ua,
Зарплата: Размещено:
ua.talent.com

Lead Automation Quality Assurance (AQA) Engineer IRC264221

... 2-3 years in a Lead AQA or QA Architect role, ... new engagement and looking for Lead AQA Engineer who will establish, lead, and execute the comprehensive test ... engineers to enable continuous testing.– Lead and mentor a team of ...
Компания: GlobalLogic Город:Львівська область, Львів,
Зарплата: Размещено:
jobs.org.ua

Sales Development Representative (SDR)

... Sales Development Representative (SDR) to lead our sales development initiatives. This ... include: Achieving or exceeding lead generation and qualification targets. Contributing ... of achieving or exceeding lead generation targets. Excellent communication and ...
Компания: Uptalent.io Город:, ua,
Зарплата: Размещено:
ua.talent.com

NetOps/Site Reliability Engineer

... for a NetOps Site Reliability Engineer to join our largest product — ... in high-availability production environments Nice to Have: • In-depth knowledge ...
Компания: JATAPP Город:, Kyiv,
Зарплата: Размещено:
ua.talent.com