Digital Trust and Safety Analyst with Ukrainian (m/f/d)

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? Then join our team and help us to ensure excellent service standards while making a difference in the world!

Your benefits:

• Competitive Salary: Earn up to EUR 1,700 gross.

• Document support: Assistance in issuing work permit documents

• Relocation Support: Accommodation and flight support.

• Comprehensive Training: A fully paid training period will set you up for success.

• Health Coverage: Private health insurance after 3 months of probation.

• Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.

• Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.

• Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.

• Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.

• Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.

• Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:

• Client Understanding: Back office support only. Taking over general administrative tasks.

• Expert Support: Provide online support for specific cases

• Business Impact: Play a crucial role in helping achieve the company’s business targets.

• Customer Satisfaction: Achieving and ensuring the quality standards.

Your skills:

• Language Proficiency: Excellent communication skills in both Ukrainian and English, written and verbal.

• Experience: Affinity with back office services.

• Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.

• Professional Approach: A solutions-driven mindset and goal-oriented work approach.

• Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.

• Eagerness to Learn: Passionate about continuous learning and research.

• Eligibility: EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

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