Client Service Manager (Market Research)

Описание

ABOUT THE JOB

Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, and coach junior team members while identifying and converting growth opportunities. 

RESPONSIBILITIES

External 

• Serve as relationship owner within Customer Success team,
• Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS),
• Educate customers on relevant features and functionalities tailored to their business needs, 
• Deliver insightful presentations and actionable recommendations,
• Help improve renewal rates by demonstrating clear business outcomes and value, 
• Develop fact-based answers and analyses to complex business questions, 
• Build and maintain strong client relationships, including engagement at C-suite level, 
• Identify and convert opportunities, including generating sales leads. 

Internal 

• Coordinate internal departments to meet client deadlines, 
• Collect and provide feedback to product and operations teams to improve client experience, 
• Collaborate with other business units to identify strategic opportunities, 
• Execute service model and Thought Leadership Projects, 
• Lead client briefings and onboarding processes, 
• Coach junior team members and support their development. 

• 2–5 years of experience in the FMCG, CPG industry and/or related fields (insights, category management, market research).
• Prior experience with NIQ (or similar) solutions in analytics.
• Strong analytical mind and excellent numerical skills.
• Proficiency in Microsoft Excel, PowerPoint.
• Experience in handling presentations or willingness to develop presentation skills.
• Consultative client skills and innovative problem-solving abilities.
• Effective communication and data visualisation skills.
• Strong organisational and interpersonal skills.
• Digital savvy and a fast learner of tools and concepts.
• Experience coaching others in data analysis and analytical tools.
• Bachelor's degree required; an Honour’s degree is a plus.
• English and Ukrainian - upper intermediate level. 

Competencies:

• Strong communication and negotiation skills, service focus & relationship building (client facing).
• Creativity & innovation, information seeking.
• Consultative storytelling.
• Process & Time Management.
• RMS, NIQ Solutions would be an added value, as well as Retail & FMCG Industry Knowledge.

• Convenient Schedule - We operate in a hybrid work system, with one - two days per quarter in the office and the remaining days from home (mostly remote). This gives you the flexibility to work in the environment that suits you best. We also provide all the necessary equipment to ensure you can perform your duties effectively from home. 
• International Environment -  This role gives you the chance to work in a truly global environment with English being our global mode of communication. 
• Skill Development - This role provides an exciting opportunity to develop expertise by working closely with diverse clients. You'll gain firsthand experience in understanding client needs, delivering tailored solutions, and managing complex projects, which will sharpen your analytical, communication, and client management skills. 
• Career Growth - As part of an international organization, you’ll have access to various development programs and opportunities for relocation within other departments. Your growth matters to us, and we’re committed to supporting your professional journey! 
• Well-being - Your well-being is a priority. Through our Employee Assistance Program (EAP), you have 24/7 access to confidential support whenever needed. We also offer additional days off and recognize significant moments in your life. 
• LinkedIn Learning - You’ll receive free access to LinkedIn Learning, allowing you to develop new skills at your own pace. From technical knowledge to personal development, this platform offers a wide range of courses to support your career growth. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion