- Досвід у підтримці digital сервісів (онлайн продукт, інтернет-магазин, веб-сервіси, розробка і т.п.) не менше 1-го року
- Грамотна письмова та усна українська мова
- Базове розуміння API
- Досвід роботи в таск-менеджерах (YouTrack, Jira та інші)
- Досвід роботи з CRM
- Швидке опанування нових інструментів
- Клієнтоорієнтоване та відповідальне ставлення до будь-якого процесу
- Високий рівень емпатії
- Відкритість до конструктивного фідбеку від команди
Would be a plus
- Досвід роботи з HRM / ATS системами
- Досвід роботи з ERP системами
- Досвід роботи з LMS
Responsibilities
- Консультування клієнтів з функціоналу системи
- Інформування клієнтів щодо оновлення функціоналу системи
- Збір зворотного зв’язку від клієнтів щодо використання системи
- Прийом та обробка звернень щодо помилок у роботі системи (діагностика помилок), ескалація до відповідальних команд
- Вирішення конфліктних ситуацій
- Допомога у наповненні бази знань для клієнтів
We offer
- Full remote
- Конкурентна компенсація, в залежності від вашого рівня досвіду
- Компенсація податків
- Оплачувана відпустка (20 робочих/28 календарних днів) та лікарняні (7 днів)
- Корпоративні онлайн заходи
- Курси англійської мови
- Відкрита робоча атмосфера без важкої бюрократії
- Відправляй своє резюме та стань частиною успішної команди Hurma System уже сьогодні!
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