Remote Virtual Assistant - Client success

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About AI Acquisition

An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-aService (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivering immediate value to the platform’s multiple agency customers and small and medium businesses worldwide. 

We’re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator, AI Accelerator, or AI Agency Launchpad, we provide the systems, training, and support to help our members achieve rapid success.

Hear from Our Leaders

• Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here

• Matthew Jones, CEO, discusses his career progression and personal growth since joining AI Acquisition: Watch here

Why Join AI Acquisition?

You’ll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed and responsiveness of a high-growth organization while supporting a global community of agency owners and business leaders who rely on AI-driven systems to grow. If you want to contribute directly to the next generation of AI-enabled business growth, this is the place for you.

This isn’t just a job—it’s an opportunity to accelerate your career while working alongside visionary leaders shaping the future of AI-powered entrepreneurship.

The Role

We are seeking a high-level Executive Assistant to support our Customer Success operations. In this role, you will QC, manage, and triage all Slack communications between clients, executives, and internal teams; oversee all inbound/outbound messages; and create, edit, or rewrite messages as needed to ensure clarity, professionalism, and alignment with our brand standards. You’ll maintain strict quality control over communication and ensure fast, accurate responses that protect client satisfaction and executive time.

This position requires exceptional English, strong logical reasoning, a sharp ability to read context, and high EQ & IQ to navigate sensitive, high-pressure situations with sound judgment.

This is a full-time, remote role (minimum 8 hours/day).

What You’ll Do

• Manage, triage, and proofread and refine messages on Slack, ensuring accuracy, professionalism, and clarity before sending to clients.
• Act as a communication bridge between executives, clients, and internal departments.
• Ensure follow-ups are completed promptly and nothing slips through the cracks.
• Draft, polish, and send messages on behalf of CS leadership when needed.
• Organize tasks, reminders, and action items for relevant teams.
• Escalate urgent client concerns to the appropriate owner.
• Maintain communication standards, tone guidelines, and best practices.
• Support ad hoc administrative tasks and Customer Success projects.

Requirements

What You’ll Do

• QC, manage, and refine all Slack messages across CS channels before they are delivered.
• Act as a communication bridge between executives, clients, and internal teams.
• Ensure all follow-ups and action items are completed without delay.
• Draft, polish, and send messages on behalf of CS leadership when required.
• Maintain organization of tasks, reminders, and communication flows.
• Escalate urgent client concerns to the appropriate owner immediately.
• Uphold communication standards, tone guidelines, and best practices.
• Support Customer Success projects and administrative tasks as needed.

Requirements

• Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.
• High proficiency in Slack and modern collaboration tools.
• Perfect written English and strong communication logic.
• High EQ & IQ with exceptional judgment and situational awareness.
• Strong organizational skills with a proactive, ownership-driven mindset.
• Ability to operate with discretion, accuracy, and high responsiveness.
• Experience in Customer Success, client communication, or operations is a strong plus.
• Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

Why Join Us

• Remote flexibility – work from any location with reliable connectivity.
• High-impact exposure – work directly with senior leadership and core operational teams.
• Professional growth – develop advanced skills in executive support, communication management, and AI-enabled operational workflows.
• Innovative environment – join a fast-growing company built on speed, performance, and excellence.

Benefits

• Competitive full-time compensation

• 100% remote work environment.
• High-impact role influencing mission-critical customer communications.
• Opportunities for advancement as the company continues to scale.

Ready to Join Us?

This is your opportunity to take on a high-impact Executive Assistant role where you’ll support growth, manage critical client communications, and contribute directly to the growth of a leading AI-driven organization.

How