Customer Support Consultant (English)

Описание

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities.If you are looking for stability in your future, we are the right place for you.We are looking for a Customer Support Consultant to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.Areas of responsibilities:Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.Handling support cases: collect all relevant information from customers, according to company’s procedures and record this using company’s CRMInteract with other departments and escalate customers feedback furtherYou should possess the following skills:Customer oriented approachGood verbal and writing skills at upper-intermediate level in English, and UkrainianProblem-solving and logical thinking skillsResult oriented and stress resistantAspiration to self-development and willingness to growProfessional, multitasking and empathetic skillsBeing the part of us means:Opportunity to become a part of what 3Shape has created over the past two decades.Meaningful work that changes the future of dentistryWork in a professional and friendly environmentConstant professional growth and developmentA healthy work-life balanceOccasional business trips to Western EuropeBeing part of us means:Meaningful work that helps to change the future of dentistryWork in a unique professional, friendly and supportive environmentConstant professional growth and developmentA healthy work-life balanceComprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etcBreakfasts and lunches in the officeGood working conditions in a comfortable office in UNIT.CityA parking lot with free spaces for employeesOccasional business trips to Western EuropeOpportunity to become a part of the success that 3Shape has created over the past 25 years.