Service Desk Specialist (UA Speaking)

Описание

Playson is a B2B game provider with 13 years of experience on the market. Since 2012 we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on regulated European Markets and we operate in 20+ different jurisdictions. As of 2023, we are continuously working on enhancing our portfolio, encompassing best practices in order to meet the highest standards of technology, design, support and interoperability.Due to our dynamic growth, we are looking for an experienced Service Desk Specialist to join our team. In this role, you will provide technical support to our employees all over the world.Key Requirements 2+ years of experience in system administration Experience in cloud solutions supportExcellent communication and customer service skills Ability to maintain documentation and asset recordsWillingness to learn new technologies Experience in installation, configuration, and troubleshooting of macOS and Windows Knowledge of user account, group, and access management in cloud services (Google Workspace, Atlassian, GitHub, AWS)Basic understanding of networking technologies (DHCP, DNS, VPN, Wi-Fi, TCP/IP) Experience with remote access systems Experience working with ticketing systems Basic Linux skills (preferred)Strong verbal and written communication skillsNice To Have Experience with VPN, LDAP Administration skills in Atlassian, AWS, GitHub, MDM English proficiency sufficient for reading technical documentation and written communication A proactive approach and clear career ambitionsThe Importance Of The Role Is In Setting up workstations for new employees and advising them on hardware usage Providing remote and on-site technical support for employees Procuring, delivering, returning, repairing, and auditing IT equipment Configuring and maintaining the IT infrastructure (hardware, system software, applications) Managing system permissions and user accounts Diagnosing and resolving hardware, software, and system issues Preparing instructional materials and conducting employee training Managing software licenses Participating in IT projects aimed at improving user experience and implementing new technologies Ensuring compliance with corporate IT policiesWhat You Get In ReturnWe offer a competitive salary in EUR, subject to annual performance reviewsBenefit from a transparent and systematic quarterly bonus systemWe offer a flexible work schedule to accommodate your needsChoose to work remotely, providing greater flexibility and comfortReceive comprehensive medical insurance for both you and a significant otherWe provide financial support during special life eventsEnjoy unlimited paid vacation leaveTake unlimited paid sick leave whenever necessaryGet reimbursement for professional courses and trainings CVs are accepted only in English. If you want to be part of our team, send us your CV! Looking forward to welcoming you to the iGaming world!