IT Help Desk specialist

Описание

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an IT Help Desk specialist specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

What you will do:
You are the control center of our IT service operations.
Daily Responsibilities:
-Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.
-Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.
-Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.
-Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.
-Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.
-Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.

Requirements:
Must-Haves:
You love organization – planning, coordinating, and keeping track of multiple things at once energizes you.
Careful and structured work style – you're reliable and take ownership of your tasks.
Solution-oriented mindset – when problems arise, you find ways to fix them.
Strong service awareness – customer satisfaction is important to you.
Excellent communication skills – you can talk to customers and technicians clearly and professionally.
Team player attitude – you work well with others and support your colleagues.
German proficiency (B1+ minimum) – you can communicate effectively with German-speaking customers and colleagues.
Nice to Have:
-Previous experience in dispatcher, coordinator, or customer service roles.
-Familiarity with ticketing systems or dispatch software.

What We Offer
-100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe). No commute.
-Full-Time Position: A stable, permanent job with regular hours.
-Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.
-Professional Onboarding: We will teach you everything you need to know about our systems and processes.
-Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.