CRM Lead (iGaming)

  • Компания: RISK
  • Город , Kyiv,
  • Зарплата:
  • Размещено: 2025-11-22 07:27:02

Описание

Job Description

  • Building a CRM strategy and managing a CRM plan for different locations
  • Planning segmentation and CRM activities
  • Running tests and analyzing their results to increase player activity and retention
  • Managing, initiating, and facilitating meetings with the CRM team
  • Developing bonus mechanics and campaigns, analyzing their effectiveness
  • Controlling and working with metrics: ATPU, RR, BR, DAU/MAU, Conversion by type of communication
  • Presenting CRM activities progress, experiment results, and impact on product performance to stakeholders
  • Compiling and maintaining reports with CRM activity results.

Qualifications

  • 2+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships
  • Experience in building communication flows using various communication channels.
  • Proactive & Initiative: You take charge and are ready to lead projects to successful completion
  • Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights Communication
  • Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages
  • Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings
  • Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention
  • Adaptable: You quickly respond to market changes and are ready for new challenges
  • Market Analyst: You research trends and competitors to refine CRM strategies and products
  • English: B2+
  • Ukrainian: would be a plus


Additional Information

  • Hybrid work that lets you craft the perfect work-life balance.
  • Vacation: 20 working days.
  • Paid sick leave
  • Learning Coverage
  • Team Building programs
  • Mental Health Programs
  • Sport coverage
  • Medical insurance, dental coverage
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