Consultant, Advisors Client Services

Описание

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Consultant, Advisors Client Services

Overview:

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services.

While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

We are looking for passionate and talented professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.

Role:

As a Managing Consultant, you will have the opportunity to lead key client engagements across a range of industries and types of projects, such as consulting services, Test & Learn, or data and analytics. Working with technology and data, you will generate key hypotheses and independently structure workstreams to address client problems. Overseeing the day-to-day work of the project Delivery team, you will identify creative and useful analyses to address client problems, synthesize analyses into clear, sound recommendations, and share findings through impactful storylines and slides. Responsibilities within project management will include building strong relationships with mid-level client management and independently assessing client agenda, internal culture and change readiness.

In leading the problem-solving process to drive high-value decisions, you will also have the opportunity to mentor junior teammates and contribute to the firm's intellectual capital and solution development. At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future.

All About You:

We recruit for and value the following core competencies:

• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients

• Problem Solving: ability to help define and develop deliverables to solve client problems, and address difficult client situations

• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills

• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions

• Communication and Presence: Excellent written and verbal communication skills in client-facing situations, positioning Mastercard’s solutions as high value solutions in sales and delivery conversations

• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude

• Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes

• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity

Qualifications:

• Undergraduate or master’s degree

• Experience in a consulting organization as a project manager

• Experience directly managing multiple people across multiple workstreams

• Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges

• Exposure specifically in payments and / or retail banking or merchants preferred

• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s)

• Demonstrated ability to build trust-based relationships with both junior- and senior-level client contacts

• Ability to multi-task in a fast-paced, deadline-driven environment

• Advanced Word, Excel, and PowerPoint skills required, SQL / data expertise preferred

• Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.