Senior Business Process Analyst / Consultant

Описание

WE ARE

SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC. We are about people who create bold things, who make a difference, who have fun, and who love their work.

Our global Center of Excellence team comprises over 200+ of the most diverse, talented, and engaged Solution Consultants, Business Analysts, and Product Managers with 12+ locations across the world.

We are a cross-functional, highly impactful, and high-visibility team whose mission is to drive digital transformation strategy and implementations. We advise our Fortune 500 customers at the cutting-edge of technology while staying highly relevant to the specifics of their industry.

We partner with technology and engineering leadership to deliver strategic decision-making and efficient execution of digital advisory operations for the enterprise at all phases of the digital transformation journey.

IF YOU ARE

Experienced in process analysis and optimization practices such as BPM, BPMN, value-stream mapping, Lean/Six Sigma, value realization, and process miningProficiently understand and analyze customer business processes and commercial challenges, and lead the design of tailored solutionsSkilled in gaining trust, confidence, and commitment from senior-level stakeholdersCapable of running enterprise process improvement projects and advising on solution design and roadmaps for new and existing clientsExperienced in supporting digital solution implementations (including AI) from a business analysis perspectiveProficient in facilitating workshops and joint sessions with business stakeholders throughout all engagement stages: ideation, analysis, implementation, and maintenanceComfortable working as a lead or contributing member of a flexible, proactive, and solution-focused teamCapable of identifying new business opportunities with existing clients and proposing innovative technology solutions to improve efficiencyFamiliar with automation tools, low-code platforms, or AI-driven process solutions (would be a plus)

AND YOU WANT TO

Lead process optimization and transformation initiatives for enterprise clientsSupport digital transformation and implement digital (including AI-based) solutionsGenerate and promote innovative ideas that bring value to clientsEngage with new clients and evaluate strategic opportunities for collaborationProvide advisory services and act as a solution provider across various industriesCollaborate with business and technical experts to build comprehensive, industry-focused solutions and drive their implementationManage risks, negotiate scope, priorities, and timelines with clientsEvaluate trade-offs between different business solution options in cooperation with domain and technical experts

TOGETHER WE WILL

Bring our proven record of Business process and Digital transformation programsDefine and lead Process and Digital Transformation programs for enterprisesFacilitate conversations and workshops with credibility and insight, and communicate with emotional intelligenceBe Game Changers who represent our best talent, top contributors, and creative minds in the annual SoftServe AwardsWork with a diverse team of professionals in a collaborative enterprise environmentCreate an exceptional customer experience, impact the company's global success, and be recognized by the Customer Hero ProgramBoost leadership skills with managerial competencies with leadership development programs that enable emerging and mature leaders to deliver more valueGain performance-based bonuses and incentives