Lead Teller

Описание

Address

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Odessa, Texas, United States

ESSENTIAL FUNCTIONS:

• Processes financial transactions promptly and accurately.
• Strictly adheres to all bank policies and procedures.
• Prioritizes client demands.
• Provides impeccable customer service.
• Communicates professionally with all clients and colleagues.
• Working knowledge of all banking products and services, along with company systems and procedures.
• Provides guidance and assistance to teller staff as requested by the Teller Manager.
• Performs transaction approvals, resolution of customer service issues, workflow coordination, in the absence of the Teller Manager.
• Provides on-the-job training to new tellers.
• Participates in job specific training, various bank training programs such as customer service, and complies with BSA, AML and all bank policies and procedures as required. Other duties as assigned.
• Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.

• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

MINIMUM QUALIFICATIONS:

• A self-starting team player with High school diploma or GED
• 2 yrs. previous teller experience within the financial institution industry.
• 1-year Retail supervisor/management experience (May substitute for 1-year teller experience.)
• Must qualify to participate in and be enrolled in next available FFIN Teller Certification Program after starting position.
• Ability to maintain high level of confidentiality is required. 
• Computer proficiency and familiarity with Microsoft programs and impeccable written and oral communication skills are necessary. 
• Must be comfortable working in a fast-paced environment with handling frequent interruptions and little to no supervision.
• Position can be mentally and physically stressful, requires standing for most of the work-day, and requires lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 60 pounds. 
• Must be able to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

PREFERRED SKILLS:

• Bilingual in English and Spanish.