At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
Deep Troubleshooting & Debugging
Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware/software using diagnostic APIs and tools
Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
End-to-End Ticket Ownership
Manage support tickets from first report through confirmed resolution
Provide accurate root cause analysis and timely follow-up
Translate technical findings into clear, actionable guidance for customers and Tier 1 support
Documentation & Process Design
Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation
Maintain a structured, searchable, and up-to-date knowledge base
Communication & Collaboration
Act as the primary technical point of contact for escalated issues
Work directly with third-party engineering teams to expedite fixes with clear context and ownership
Quality Metrics & Continuous Improvement
Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance
Lead post-mortems on critical or escalated issues and implement preventive improvements
5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware/software systems
Strong skills in debugging Bluetooth, GPS, firmware, and API-based integrations
Advanced user of support tools like Zendesk and documentation platforms
Excellent written and verbal communication skills; able to explain complex topics clearly and concisely
Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback
Comfortable working across multiple time zones and taking full ownership of technical issue resolution
... main responsibility of the Shelter Technical Lead is to provide technical support to PIN implementation teams on ...
Компания: People in NeedГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Technical Sector Lead / Technical Sector Advisor
... and donor interests.Provide strategic lead in Protection CVP LER EIE for WV UCR response in line with local governmental and inter-agency regulations and guidelines.Develop or provide technical support for sector targeted activities.Monitor ...
Компания: World VisionГород:, Dnipro,
Зарплата: Размещено:
ua.talent.com
Technical Sector Lead / Technical Sector Advisor
... and donor interests.Provide strategic lead in Protection CVP LER EIE for WV UCR response in line with local governmental and inter-agency regulations and guidelines.Develop or provide technical support for sector targeted activities.Monitor ...
Компания: World VisionГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Technical Support Lead
... . We are currently seeking a Technical Support Lead to join one of our ... of hands-on experience in technical support or field engineering for IoT ...
Компания: TechBiz Global GmbHГород:, Sambir,
Зарплата: Размещено:
ua.talent.com
Technical Support Lead
... . We are currently seeking a Technical Support Lead to join one of our ... of hands-on experience in technical support or field engineering for IoT ...
Компания: TechBiz Global GmbHГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Technical Support Lead
... . We are currently seeking a Technical Support Lead to join one of our ... of hands-on experience in technical support or field engineering for IoT ...
Компания: TechBiz Global GmbHГород:, Sambir,
Зарплата: Размещено:
ua.talent.com
Rehabilitation Specialist
... Ensure technical support to projects in line with the global technical frameworks and standards in rehabilitation: Provide technical guidance to Project Managers, ensuring ... : Lead the context analysis in rehabilitation; Lead or contribute to the design ...
Компания: ACODEVГород:, ,
Зарплата: Размещено:
ua.talent.com
Business Development Manager/GAM LEAD
... targeted fundraising efforts in Ukraine; Lead and support donor engagement meetings at Support Offices Head Quarters as well ... development specifics to the BDU, technical advisors and other program support staff regarding proposal writing, learn ...
Компания: World VisionГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Deputy Director of Field Management
... supervision to Field Coordinators and lead of operational functions including Supply ... to develop & deliver relevant operational support to unlock delivery barriers. Reporting ... well as all of the Technical Program Coordinators with whom the ...
Компания: International Rescue CommitteeГород:, Kiev,
Зарплата: Размещено:
ua.talent.com
Tobacco Processing Technical Training Manager
... : Lead and manage a team of TFT technical instructors, ensuring effective performance, task allocation, and structured training development. Deliver technical training and develop efficiency improvement plans for personnel. Provide technical support ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Tobacco Processing Technical Training Manager
... : Lead and manage a team of TFT technical instructors, ensuring effective performance, task allocation, and structured training development. Deliver technical training and develop efficiency improvement plans for personnel. Provide technical support ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Tobacco Processing Technical Training Manager
... : Lead and manage a team of TFT technical instructors, ensuring effective performance, task allocation, and structured training development. Deliver technical training and develop efficiency improvement plans for personnel. Provide technical support ...
... their potential but also will lead to sustained growth and stability ... partner in these efforts, providing technical and financial support, and leading the Social Protection ... be reporting to Deputy Team Lead of the Social Recovery Office. ...
Компания: UnicefГород:, ,
Зарплата: Размещено:
ua.talent.com
Assistant to Country Coordinator - Ukraine (M/W)
... Expertise France Shared Support Unit in Ukraine, contribute to the collection of various mission materials and receipts from the technical operators implementing the project.Participate ... agency for international technical cooperation.In order to ensure ...
Компания: Expertise FranceГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Project Officer (Mental Health and Psychosocial Support)
... strategic leadership and technical guidance for the transformation of the national system of psychosocial support in education, leveraging international expertise in mental health systems reform and crisis-responsive policy development. Lead the adaptation ...
Компания: UNESCOГород:, ,
Зарплата: Размещено:
ua.talent.com
Protection from Violence Officer Ukraine Kherson
... the PfV Manager and with technical support from the country level PfV ...
Компания: Norwegian Refugee CouncilГород:, ,
Зарплата: Размещено:
ua.talent.com
Technical Lead in Platform Engineering Team (#591)
... and speaking clubs Life-balance support truly flexible schedule, no time- ... You will be involved into: Technical Leadership & Architecture Architectural Direction: Lead the design and oversight of ...
Компания: NamecheapГород:, ,
Зарплата: Размещено:
ua.talent.com
Technical Project Manager
... project plans, manage cross-functional technical teams, and maintain accountability for ... for ongoing and new tasks.Lead efforts around HubSpot adjustments, new features, and reporting to support marketing and sales initiatives.Work ...
Компания: Sienna CharlesГород:, ukraine,
Зарплата: Размещено:
ua.talent.com
Technical Project Manager
... for ongoing and new tasks.Lead efforts around HubSpot adjustments, new features, and reporting to support marketing and sales initiatives.Work ... project plans, manage cross-functional technical teams, and maintain accountability for ...
Компания: SnaphuntГород:, ukraine,
Зарплата: Размещено:
ua.talent.com
Global Service Desk Tower Manager (Technical)
... and delivering IT Support services for JTI users globally in one of two areas: Business Solutions (including SAP, LEAF, TME, and other applications) or Technical (including standard workplace, network, and mobility). The GSD Tower Lead oversees service ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Application Engineer - Navigation Systems
... Sales Operations;Organise and support customer loans both from a technical and administrative perspective;Analyse and ... -solver in response to technical, product, and business questionsExperience working in support environments using integrated CRM systems ...
Компания: Advanced NavigationГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Assistant to Country Coordinator - Ukraine (M/W)
... Expertise France Shared Support Unit in Ukraine, contribute to the collection of various mission materials and receipts from the technical operators implementing the project.Participate ... agency for international technical cooperation.In order to ensure ...
Компания: Aktor Interactive GroupГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Support Engineer
... We are looking for a Technical Support Engineer for our office located in Kyiv. Our team is responsible for providing technical support to clients using our payment ... solutions (remote and onsite) Providing technical support during the UAT process, managing ...
Компания: Ingenico GroupГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Customer support manager
... 100% on providing top-tier support to our innovative international clients.Technical Support: We believe that high-quality services start with reliable technical support. That’s why we take full ...
Компания: LimTCГород:Київ, Київ,
Зарплата: Размещено:
jobs.org.ua
Business Solution Architect (Data Segmentation & Activation)
... will lead the strategic design and evolution ... guidance and support to product engineering teams throughout the implementation lifecycle, ensuring adherence to design principles and technical standards Maintenance of Technical Documentation Develop ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
ICT Coordinator, NPSA-9, DS-Kyiv, Nationals only
... and tools development and effective technical reengineering in collaboration with government ... privacy measures. 4. Team Supervision: Lead and supervise the Component 2 team, providing guidance, mentoring, and support to team members. Facilitate a ...
Компания: PNUD ArgentinaГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Risk and Compliance Manager (Only for Ukrainian National)
... Register. Collaborate with Area Offices, Technical Advisors, MEAL and other relevant stakeholders and identify any risks for new award opportunities. Support the New Business Development Unit ... of incidents on DATIX. Lead and or coordinate fraud and ...
Компания: Save the ChildrenГород:, ,
Зарплата: Размещено:
ua.talent.com
RRP Brand Operations Project Specialist
... in place.The incumbent will support in translating, activating, and adjusting ... . Together with RRP Brand Manager, support on overall strategic planning process ... deliver on agreed KPIs(3) Support cadence meetings and ensures they ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Sales Systems Planning & Support Manager
... jti.comSales Systems Planning & Support ManagerPosition purpose:You will lead the development, operational planning, and ... continue to evolve in support of a dynamic Sales Force. ... comprehensive documentation. Liaise with technical teams to ensure all requests ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Customer Support Specialist
... with knowledge base creation or technical writingExposure to AI and Customer Support automation tools Responsibilities:Respond to user inquiries via support tickets, Stripe, App Store reviews ...
Компания: EkreativeГород:, Cherkasy,
Зарплата: Размещено:
ua.talent.com
Business Solution Architect (Data Segmentation & Activation)
... will lead the strategic design and evolution ... guidance and support to product engineering teams throughout the implementation lifecycle, ensuring adherence to design principles and technical standards Maintenance of Technical Documentation Develop ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Team Lead/Head of Customer Support (EMI, FinTech)
... a Customer Support Team Lead, you will play a crucial ... the Customer Support team.Your regular tasks: Team Leadership and Management:Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance ...
Компания: PayDoГород:Київ, Київ,
Зарплата: Размещено:
jobs.org.ua
Digital Transformation Strategy and Partnerships Specialist, NPSA-11, DS - Kyiv, Nationals Only
... aims to continue to support the ongoing digitalisation process in ... internationally. Leveraging the team’s deep technical knowledge, agile working methods, and ... framework. Provide thematic expertise and technical support for policy dialogues and strategic ...
Компания: PNUD ArgentinaГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Language Assistant (M/W)
... the aim of mobilizing French technical assistance to support Ukraine in addressing the emergency ... services of Language Assistants to support International Technical Experts deployed to the Government ...
Компания: Expertise FranceГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Customer Support Team Lead
Ringostat шукає талановитого Customer Support Team Lead, який ка доповнить департамент та очолить одну з трьох команд Support, в якій вже є ... має досвід Customer Support та вже є готовим менеджером: ... досвід в Customer Support Success від 3 років, тобто ...
Компания: NetpeakГород:Full Remote
Зарплата: Размещено:
career.netpeak.group
Business Support Executive
... and day to day admin support to wider Marketing departmentTO Coordinate ... of Marketing when necessary and support with technical issues, IT order requests, internal ... every day. As a Business Support Executive, you’ll be eligible for: ...
Компания: London Bridge HospitalГород:, Odesa,
Зарплата: Размещено:
ua.talent.com
Salesforce Architect
... support on specific products. This is not medical support or advice (this is done ... the technical dynamics involved, including the operational mechanisms, purposes, and underlying reasons. Architectural Oversight: Establish and lead architectural committees to ...
Компания: CustomertimesГород:LATAM, Remote
Зарплата: Размещено:
customertimes.com
Executive Secretary
... until filledRole: PermanentReporting to: Factory Lead Executive AssistantProvide administrative support to the factory and assistant support to the factory lead in Taiwan with miscellaneous assigned ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Senior Engineering Manager (IR-433)
... hands-on Engineering Manager to lead distributed teams, raise technical standards, and ensure world-class ... align on goals and priorities Lead and refine the technical hiring process, from defining requirements ...