Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
We are looking for a Technical Support Engineer for our office located in Kyiv. Our team is responsible for providing technical support to clients using our payment terminals and related software solutions. The main goal of the role is to ensure prompt issue resolution, maintain high customer satisfaction, and support the continuous operation of our solutions in the field. The team is based in Kyiv, but we collaborate closely with colleagues across the CIS, EMEA and Europe regions.
Main functions / responsibilities
Online consultation for corporate customers (international and local) on operational issues of EFT POS Terminal networks and software solutions (via Jira tickets, email, phone)Software delivery: packages preparation, configuration, and delivery via online toolsTechnical support on integration projects (ECRs, petrol/fleet, vending machines, transportation, etc.), including requirements analysis, test equipment setup, and onsite integration testsConducting training sessions for customers on our solutions (remote and onsite)Providing technical support during the UAT process, managing issue and requirement reportsAssisting with certifications with payment systems (MasterCard, VISA, etc.), including software packages, configuration profiles, and certification reportingInvestigating field issues with test environment configuration and clear reproduction stepsReporting bugs, issues, and field experience feedback to the development team, along with improvement requestsDelivering updated software packages to the operations team for terminal customization proceduresMaintaining support documentation and the internal knowledge baseCollaborating closely with Development and QA teams
Knowledge required
Good communication skills (English and local language)Strong engineering mindset with the ability to perform technical investigations and testing2+ years of hands-on experience in technical support of desktop applications and client-server systemsSolid understanding of software administration and software development lifecycleExperience in creating and maintaining technical documentationGood knowledge of Windows administration and basic knowledge of LinuxUnderstanding of wireless communication and USB/RS232 connection principlesExperience with Jira, Confluence, and bug tracking systemsSolid internetworking knowledge: TCP/IP, Ethernet framing, SSL/TLS, HTTP/HTTPS, VPNsExperience using diagnostic tools like WiresharkBasic knowledge of cryptography (symmetric/asymmetric)Experience with database administration (MySQL, MS SQL, PostgreSQL)
Knowledge – good to have
Understanding of payment transaction principlesBasic knowledge of EMV technologyFamiliarity with financial protocolsAdditional database experience (MySQL, MS SQL)Basic knowledge of any programming language (C, C++, Java, Python)
... provide technical, operational, and partnership support to restore and modernize water, ... for replication in other cities. Support coordination with donor and IFI- ... , Climate). Impact of Results The support provided by the WASH officer ...
Компания: UnicefГород:, ,
Зарплата: Размещено:
ua.talent.com
Safeguarding & Risk and Compliance Coordinator (for nationals only)
... by staff and partner organizations. Support the Risk & Compliance Manager in ... action items are followed up. Support Area Director under the guidance ... SAO. Share best practices and support the development of innovative and ...
Компания: Save the ChildrenГород:, ,
Зарплата: Размещено:
ua.talent.com
Operations/ Administrative Officer
... to better outcomes. iMMAP’s critical support to information value chains helps ... and submit bills to Finance. Support the organization of meetings, workshops, ... related to visa and immigration support. Other Duties Support ad hoc operational tasks as ...
Компания: iMMAPГород:, Lviv,
Зарплата: Размещено:
ua.talent.com
Operations/ Administrative Officer
... to better outcomes. iMMAP’s critical support to information value chains helps ... and submit bills to Finance. Support the organization of meetings, workshops, ... related to visa and immigration support. Other Duties Support ad hoc operational tasks as ...
Компания: iMMAPГород:, Lviv,
Зарплата: Размещено:
ua.talent.com
Project Analyst, NPSA9, Duty station _ Kyiv, National position
... be responsible for the overall support of implementation of the described ... law and relevant regulations. Support the development, revision, and operationalization ... synthesize data into actionable insights. Support the development of dashboards, thematic ...
Компания: PNUD ArgentinaГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Program Development and Quality Director, Ukraine Response
... significantly expanded our presence, providing support to children and families affected ... , child protection, food security, social support, and advocacy to drive lasting ... strategy and program activities that support national and sub-national governments ...
Компания: Save the ChildrenГород:, ,
Зарплата: Размещено:
ua.talent.com
Senior Support Engineer- Imunify Specialized Support (remote-only opportunity)
... are looking for a Senior Support Engineer to join our Imunify Specialized Support Team. In this role, you will handle the most complex escalations within Support, ensuring that only issues requiring ...
Компания: CloudlinuxГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Customer Support Specialist
... are looking for a Customer Support Specialist to join our team— ... , while also helping us scale support with smarter tools and systems. ... in daily team standupsParticipate in support team task distribution to ensure ...
Компания: EkreativeГород:, Cherkasy,
Зарплата: Размещено:
ua.talent.com
Assistant to Country Coordinator - Ukraine (M/W)
... and Scope of Work1. Operational Support Support Country Coordinator in day-to- ... team and Expertise France Shared Support Unit in Ukraine, contribute to ... inclusive innovation, capacity building, regulatory support, and the empowerment of women- ...
Компания: Aktor Interactive GroupГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Assistant to Country Coordinator - Ukraine (M/W)
... and Scope of Work1. Operational Support Support Country Coordinator in day-to- ... team and Expertise France Shared Support Unit in Ukraine, contribute to ... inclusive innovation, capacity building, regulatory support, and the empowerment of women- ...
Компания: Expertise FranceГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Head of Programme Support Unit Ukraine
... : NRC has been working to support conflict- and displacement-affected people ... do: The Head of Programme Support Unit (HOPSU) plays a key ... Management (PCM) processes, training and support initiatives Specific Responsibilities: Support the roll out of NRC ...
Компания: Norwegian Refugee CouncilГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
On-Site IT Support Engineer (Level 2) - Kyiv
... as a Level 2 IT Support Engineer Provide critical hardware software support, manage IT infrastructure, and ensure ...
Компания: Fortis HayesГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Protection from Violence Officer Ukraine Kherson
... in case of need to support PfV colleagues from other duty ... PfV Manager and with technical support from the country level PfV ... Protection Assistance (including in-kind support and cash assistance) as well ...
Компания: Norwegian Refugee CouncilГород:, ,
Зарплата: Размещено:
ua.talent.com
Protection Officer
... -do’ attitude and willingness to support wherever needed. Strong commitment and ... child protection and mental health support interventions. The person will be ... closely with local organisations to support their ability to impact the ...
Компания: Street ChildГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Intermediate DevOps Engineer (GCP) - OP01863-00
... .We invite an experienced DevOps Engineer with strong GCP cloud skills ... provide long-term post-migration support to keep the client’s digital ... activities to stay connected✔️ Full support for your tech, workspace setup, ...
Компания: Dev.ProГород:, ,
Зарплата: Размещено:
ua.talent.com
Customer Support Team Lead
... людину, яка має досвід Customer Support та вже є готовим менеджером: ... тебе є досвід в Customer Support Success від 3 років, тобто ... : Забезпечення виконання гарних KPI Customer Support.Мотивацію і навчання команди.Контролю ...
Компания: NetpeakГород:Full Remote
Зарплата: Размещено:
career.netpeak.group
National Compliance Specialist
... well as to providing urgent support to the country’s agrifood sector ... Control Questionnaire, and related documentation. • Support the COs work related to ... processes. • Conduct risk assessments and support the development and implementation of ...
Компания: FAOГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Protection Team Leader Ukraine Mykolaiv
... field level. The TL will support on tasks division of the ... standards and core protection principles. Support the training, capacity building and ... expectations and direction; - challenge and support team to accomplish shared goals; - ...
... start-up innovation. Today, we support digital transformation for some of ... for a NICE CX-One Engineer to join our team who will be working with cross-functional teams and agency business teams to support migrations, participate actively in development, ...
Компания: MiratechГород:
Зарплата: Размещено:
www.smartrecruiters.com
Intermediate DevOps Engineer (GCP) - OP01863-00
... .We invite an experienced DevOps Engineer with strong GCP cloud skills ... provide long-term post-migration support to keep the client’s digital ... activities to stay connected✔️ Full support for your tech, workspace setup, ...
Компания: Dev.ProГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Technical Product Support Engineer at Base44
... highly motivated and dynamic Technical Support Engineer to join our growing team. ... -up environment. As a Tech Support Engineer, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to ...
Компания: WixГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Project Manager (Only for Ukrainian Nationals)
... significantly expanded our presence, providing support to children and families affected ... child protection, food security, social support, and advocacy to drive lasting ... necessary information, awareness, and support to empower CSOs effectively. Facilitate ...
Компания: Save the ChildrenГород:, ,
Зарплата: Размещено:
ua.talent.com
National Compliance Specialist
... Questionnaire, and related documentation. • Support the COs work related to ... . • Conduct risk assessments and support the development and implementation of ... . Contractual and Financial Compliance • Support the review of funding agreements, ...
Компания: FAOГород:, Kiev,
Зарплата: Размещено:
ua.talent.com
Support & Recovery Principal - Injury & Compensation
... team offers tailored, health-focused support to employees and their leaders ... or disability and require specialist support to implement these. What You’ll ... Telstra’s business leaders; Empower and support your team to effectively interpret ...
Компания: TelstraГород:, Cherkasy,
Зарплата: Размещено:
ua.talent.com
Service Engineer
... . This role also involves improving support processes, creating automation tools, sharing knowledge, and updating Jira. The engineer joins customer calls to troubleshoot ...
Компания: ZoomГород:, Dnipro,
Зарплата: Размещено:
ua.talent.com
Developer Advocate Engineer, Contact Center
... Zoom Developer Platform. As an engineer, communicator, and community advocate, you’ll support developers using Zoom’s SDKs and ...
Компания: ZoomГород:, Dnipro,
Зарплата: Размещено:
ua.talent.com
ICT Associate, GS6, Fixed Term, Kyiv, Ukraine, Post # 120619
... . Providing second-level user support troubleshooting. Extracting data from databases ... in providing ICT customer service support (second level) and minimal troubleshooting ... Certificate or equivalent customer support certification is an asset. Knowledge ...
Компания: UnicefГород:, ,
Зарплата: Размещено:
ua.talent.com
Inside Sales Representative
... function providing information & support internally and externally.Focus on support to enable sales to focus ... customer service, sales support, or similar role.Detail-oriented ... first culture and global support system, including the remote work ...
Компания: Renesas ElectronicsГород:, Lviv,
Зарплата: Размещено:
ua.talent.com
Social and Environmental Standards (SES) Analyst, NPSA-8, DS - Kyiv, National Position
... and regional SES networks and support cross-learning with other Country ... within environmental and social safeguards. • Support focal points engaged in SES- ... identify and retrieve information to support legal positions and corporate decision ...
Компания: PNUD ArgentinaГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Administrative & Liaison Specialist of the Health Recovery Office of Ministry of Health of Ukraine (M/W)
... focus on Odesa region and support to national healthcare authorities specifically ... expert (Administrative & Liaison Specialist) to support key functions of the Health ... Administrative & Liaison Specialist will provide support for the HRO key functions, ...
Компания: Expertise FranceГород:, ,
Зарплата: Размещено:
ua.talent.com
Associate (Finance - Accounting)
... policy options; (v) providing technical support to countries; and (vi) monitoring ... Office for Europe can better support countries in meeting citizens expectations ... information to senior management, in support of their decision-making. Act ...
Компания: WHOГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Administrative & Liaison Specialist of the Health Recovery Office of Ministry of Health of Ukraine (M/W)
... focus on Odesa region and support to national healthcare authorities specifically ... expert (Administrative & Liaison Specialist) to support key functions of the Health ... Administrative & Liaison Specialist will provide support for the HRO key functions, ...
Компания: Aktor Interactive GroupГород:, ,
Зарплата: Размещено:
ua.talent.com
Inside Sales Representative (Fixed-Term Contract)
... function providing information & support internally and externally.Focus on support to enable sales to focus ... customer service, sales support, or similar role.Detail-oriented ... first culture and global support system, including the remote work ...
Компания: Renesas ElectronicsГород:, Lviv,
Зарплата: Размещено:
ua.talent.com
IT Application Support Officer
... =+a; } IT Application Support Officer 24.06.2025, Київ ... procedures for implementation, development, support and use of the new ... practical knowledge of support and business development of B2 ... projects. Experience providing support to the end users, ability ...
Компания: FinStaffГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
(Fluent English) Technical Support Consultant (Remote)
... our team as a Technical Support Consultant today and thrive in ... will do: Provide exceptional customer support via chats, and emails Build ... leader in premium outsourced customer support and turned global with 8 ...
Компания: SupportYourAppГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
NICE CX-ONE TechOps Engineer
... -up innovation. Today, we support digital transformation for some of ... a NICE CX-ONE TechOps Engineer to join our team.CAA TechOps is a support team in OMNI Channel supporting ... the ongoing migrations and support of the OMNI contact center ...
Компания: MiratechГород:
Зарплата: Размещено:
www.smartrecruiters.com
Lead NICE CXOne Engineer
... start-up innovation. Today, we support digital transformation for some of ... seeking a Lead NICE CXOne Engineer to join our team. In ... and agency business teams to support and implement complex contact center ...
Компания: MiratechГород:
Зарплата: Размещено:
www.smartrecruiters.com
NICE CX-ONE TechOps Engineer
... -up innovation. Today, we support digital transformation for some of ... a NICE CX-ONE TechOps Engineer to join our team.CAA TechOps is a support team in OMNI Channel supporting ... the ongoing migrations and support of the OMNI contact center ...
Компания: MiratechГород:
Зарплата: Размещено:
www.smartrecruiters.com
NICE CX-ONE TechOps Engineer
... -up innovation. Today, we support digital transformation for some of ... a NICE CX-ONE TechOps Engineer to join our team.CAA TechOps is a support team in OMNI Channel supporting ... the ongoing migrations and support of the OMNI contact center ...