Customer Success Operations Manager

Описание

ABOUT THE ROLE  We are looking for a Customer Success Manager / Key Account Manager with strong experience in client portfolio management within Fintech, Payments or SaaS.

This role is focused on structure, analytics, and long-term client performance rather than hunting or commission-driven targets.

You will work under the CBDO, helping to build and maintain a scalable client management framework and ensuring our merchant portfolio is healthy, controlled, and well-supported.

WHAT YOU'LL BE WORKING ON   Manage and maintain a portfolio of merchants, ensuring stability, performance, and long-term retention Build and maintain structured merchant profiles Own client analytics and reporting, providing regular insights and recommendations Coordinate internal services for merchants (payments, operations, compliance, support, finance) Ensure the correct setup and ongoing management of our services for each merchant Identify issues and risks early and proactively escalate and resolve them Support onboarding, changes, and lifecycle management of merchants Help build processes, documentation, and structure for customer and portfolio management Act as an internal point of control and visibility for the merchant portfolio WHAT YOU NEED TO SUCCEED IN THIS ROLE 2–5+ years of experience as Customer Success Manager, Key Account Manager, Account Manager, or similar Strong understanding of client portfolio management Experience in Fintech, Payments, PSPs, SaaS, or financial services is a big plus Comfortable working with data, analytics, dashboards, and reports Structured, detail-oriented, and process-driven mindset Ability to work cross-functionally with operations, product, compliance, and finance teams Good level of English and fluent russian WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become  the best fintech company on the market!

Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us  Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Hybrid type of work  Vacation time; bank holidays; Sick leaves; Additional birthday day off Team building events and corporate parties.  You can find out more about our team, our values, and the unique ways we celebrate our successes here:  https://fyst.com/culture     Powered by JazzHR