What you’ll do:
Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication -
Work with the Customer's App development team to troubleshoot any SDK implementation issues
Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues
Enrich our client Knowledge Base with relevant technical information.
Create and lead support improvement processes across the company.
What you have:
Passion for delivering a superior client experience
Experience in technical customer support, with strong communication skills for explaining complex issues
Advanced experience (4+ years of experience) in SQL or other querying languages
Mobile (iOS, Android) development/QA experience - a strong plus.
AI enthusiast, eager to leverage AI tools to optimize workflows, improve efficiency, and elevate customer support processes.
Logical thinking with strong organizational, analytical, and problem-solving abilities
Highly adaptable, fast learner, and naturally inquisitive
Multitasking and ability to work independently
Bonus Points:
Web / mobile marketing and digital advertising experience
Ability to integrate, test, and troubleshoot mobile SDKs
Understand REST APIs
Data analysis experience
Being referred by an AppsFlyer team member
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