Product Operations Manager

Описание

About RemotePass

RemotePass is revolutionizing the way businesses hire, manage, and pay global teams. As one of G2's Top 100 Fastest Growing Software Products, we are dedicated to breaking down geographical barriers and enabling organizations to connect with top talent around the world. Our comprehensive platform simplifies the complex process of global hiring and compliance, empowering remote teams to achieve their fullest potential.

We are backed by esteemed investors, including Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.

As the Product Operations Manager, you will design, build, and enforce AI-powered internal systems that replace manual, ad-hoc work with structured, automated workflows across the company.

This is a hands-on builder role, not a spec-writing PM role, nor a software engineer role. You'll spend your mornings with the Ops team understanding their workflows, and your afternoons building the solutions. You need to be comfortable going from a whiteboard sketch to a working tool in the same week.

We already have an in-house Ops platform: think of it as the company's Ops OS. It powers how we run, from employee lifecycle management and document workflows to payroll, immigration, and partner coordination across over 100 of countries. It already includes AI agents, automated workflows, and integrations with our core systems and external tools. Your job is to deeply understand how our operations work, identify where manual effort can be eliminated, and build on this platform using AI coding assistants, no-code builders, and automation tools (Zapier, n8n). You'll only loop in engineering when backend work is needed (APIs, data models, infrastructure).

Responsibilities

• Embed with teams across the company (Employee Experience, Payroll, Finance, Legal, Client Success) to understand operational processes and pain points
• Map complex, critical processes with many dependencies end-to-end, documenting handoffs, SLAs, edge cases, and failure points across multiple teams and external partners
• Identify which tasks should be automated, removed, or improved, and determine the right approach for each (AI agent, integration, template, or manual)
• Build on and maintain our existing in-house Ops platform, adding automations, and new workflows using AI coding assistants (ex. Claude), no-code builders (Retool, Bubble), and automation platforms (Zapier, n8n)
• Design and configure workflow templates, ticket templates, and agent prompts per country and process type
• Write specs for engineering only when backend work is needed (API endpoints, database changes, infrastructure)
• Own the internal tools product roadmap and prioritize based on operational impact: ticket volume reduction, time saved per process, and error rates
• Monitor live automations and agents, iterate on their logic and prompts based on real performance data

Requirements

Requirements:

• 5-7 years in operations or product roles, with hands-on experience building internal tools, automations, or AI-powered workflows. Background in HR tech, payroll, or fintech is strongly preferred.
• You've experienced operational chaos firsthand: manual processes, things breaking at scale, teams buried in repetitive work. You know what needs fixing because you've lived it.
• Proven track record of building tools or automations that solved real operational problems. Not just identifying issues or writing requirements, but actually shipping solutions.
• Good understanding of AI agents and prompt engineering: you can design, build, and maintain automation that handle document processing, automated follow-ups, data extraction, and decision support
• Technical fluency with APIs, webhooks, automation logic, and database concepts. Enough to build integrations yourself and know when to involve engineering.
• Experience working with platforms like Zendesk, HubSpot, or similar tools in an ops context
• Strong documentation skills for the cases where engineering needs to be involved
• EMEA timezone overlap required

Bonus Points

• Experience building with AI coding assistants, no-code agents

Benefits

What We Offer:

• Work from anywhere.
• Paid Time Off (PTO).
• Premium health insurance.
• Opportunities for professional growth and development.
• Dynamic and collaborative work environment.