SoftServe is a global digital service and consulting company founded in 1993. We work on 2,000+ projects with clients across the USA, Europe, APAC, and LATAM. SoftServe teams help transform, accelerate, and optimize how clients, including ISVs, operate and deliver value.
Our clients are US and European companies operating in healthcare, education, finance, and other industries.
IF YOU ARE
A university or business school graduate in Applied Linguistics, Linguistics, Computer Science, or a similar field with a technical backgroundFamiliar with IT networking fundamentals and computer basicsKnowledgeable in enterprise software products such as Microsoft Office 365 applicationsStrong in verbal and written communication, including email correspondence and phone etiquetteCustomer-oriented with solid problem-solving, research, and troubleshooting skillsStrong in time management, coordination, and prioritizing multiple tasks with high attention to detail and qualityFlexible and adaptive, comfortable working under pressure, and quick to learnPunctual, responsible, and collaborative as a team memberProficient in written and spoken English at upper-intermediate levelAware of basic ITIL principles (optional)Familiar with software documentation tools such as Confluence or SharePoint (would be a plus)
AND YOU WANT TO
Work a shift-based schedule planned typically two weeks in advance, covering a 24/7/365 model, including night shifts (around 3 per month) and weekend duties, with 2 days off per weekMonitor incoming requests using dedicated tools and perform initial diagnosisRegister, accept, categorize, and prioritize support ticketsFollow predefined escalation workflowsResolve simple tickets and known issues described in the knowledge baseAnalyze customer issues using context and customer information in internal systems and provide answers or workable solutionsConfirm resolution and close ticketsPerform scheduled project-related tasks and system monitoring within defined timeframesIdentify potential trends and coordinate with problem management when applicableContribute to improving the knowledge base based on ongoing ticket processing experience
TOGETHER WE WILL
Provide a timely salary and bonuses for going the extra mileWork in a friendly and supportive atmosphereSupport professional development through corporate training, access to learning resources, and the SoftServe libraryParticipate in company events, team-building activities, and corporate gift programsDeliver excellent service to clients by managing Helpdesk requests effectively and meeting targets and expectationsContinuously assess, analyze, and improve processes, results, and tools to increase value for clientsBuild strong client relationships and trust, improve collaboration, and explore new business opportunitiesDevelop practical knowledge and experience in technical support, process management, and continuous improvement
... : PermanentProfessional Level: ExperiencedReporting to: Global Service Desk DirectorGlobal Service Desk - Service Delivery Manager The Global Service Desk (GSD) is responsible for providing ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Junior Help Desk Engineer
Шукаємо Junior HelpDesk Engineer до Universe GroupUniverse Group активно ... HelpDesk IT Support IT Support Engineer.Досвід адміністрування операційних систем MacOS, ...
Компания: Universe GroupГород:Київ, Київ,
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jobs.org.ua
O2C Customer Service Specialist (Temporary)
... ) operations. You’ll manage O2C customer service for JTI’s global customers while ... provide expert support on customer service-related matters. What We’re Looking ... of relevant experience in customer service, order-to-cash, or finance ...
Компания: JTIГород:
Зарплата: Размещено:
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Service Operations Engineer
... ., is now looking for a Service Operations Engineer. Location: Kyiv, UkraineType: Hybrid, Full- ... Role:Were looking for a Service Operations Engineer to join the companys Sales ...
Компания: ART2HIREГород:, Kyiv,
Зарплата: Размещено:
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Proactive Technical Alignment Engineer (TAE)
... very strong, senior-level Systems Engineer (Sr. SE) technical skills—able ... firefighter—they are a specialized engineer with discipline and precision. They ... engagements. Collaborate with Centralized Services, Service Desk, and Security teams to ensure ...
Компания: GXAГород:, ,
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Data Service & Quality Delivery Manager
... high data quality standards, the Service Delivery Manager works closely with ... quality is properly assessed. The Service Delivery Manager ensures seamless communication ... resolution times, system uptime, and service quality trends.Team Development & Rotation ...
Компания: JTIГород:
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Senior Python Engineer IRC286442
... concepts and use Azure Service Bus to schedule and offload ... deployments via Azure Kubernetes Service (AKS).What We OfferCulture of ... concepts and use Azure Service Bus to schedule and offload ... via Azure Kubernetes Service (AKS).What we offerCulture of ...
Компания: GlobalLogicГород:Київ, Київ,
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Senior Python Engineer IRC286443
... concepts and use Azure Service Bus to schedule and offload ... deployments via Azure Kubernetes Service (AKS).What We OfferCulture of ... concepts and use Azure Service Bus to schedule and offload ... via Azure Kubernetes Service (AKS).What we offerCulture of ...
Компания: GlobalLogicГород:Київ, Київ,
Зарплата: Размещено:
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Customer Service Manager
... highly experienced and proactive Customer Service Manager to lead and scale ... , implement, and continuously improve customer service workflows, policies, and SOPs. Own ... Proven experience as a Customer Service Manager Customer Support Manager in ...
Компания: ScaleJetГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
DevOps Engineer
... Learn more: jti.com DevOps Engineer Purpose of the position is ... with internal Databases, Network Security, Service bus & Data teams in order ... demand, model’s utilization to ensure service level performance.Ensure to maintain ...
Компания: JTIГород:
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Talent Management & Learning Development Specialist
... of People & Culture - Service Delivery, you will:1.) Ensure ... of changes. Updates Service Catalogue if the service becomes obsolete or a new service is added to the catalogue. ... .Strong Customer Service Mentality.Understanding cross-cultural sensitivity. ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Senior Assessment Officer for Ukraine, Based in Kyiv (Link For External Applicants)
... used to understand how households, service providers and local authorities experience service disruptions, adapt to outages and ... support spatial targeting, analysis of service catchment areas, damage patterns and ...
Компания: IMPACTГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Senior Assessment Officer for Ukraine, Based in Kyiv (Link For Internal Applicants Only)
... used to understand how households, service providers and local authorities experience service disruptions, adapt to outages and ... support spatial targeting, analysis of service catchment areas, damage patterns and ...
... dedicated to employee success.Management Trainee Program aims to create a ... future leaders.Joining our Management Trainee Program puts you at the ... HAVE?We offer our Management Trainee golden opportunities through the 3 ...
Компания: JTIГород:
Зарплата: Размещено:
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Global Supply Chain & Customer Service Specialist
... .com Global Supply Chain & Customer Service SpecialistAbout the position: At JTI, ... a Global Supply Chain & Customer Service Specialist, you will play a ... in Supply Chain and Customer Service in a multinational company. At ...
Компания: JTIГород:
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IT Help Desk Specialist
... клубу»).Ми шукаємо IT Help Desk Specialist.Чому варто до нас ... технічної підтримки користувачів (IT Support Service Desk).Володіння англійською мовою як письмовою, ...
Компания: KPMG in UkraineГород:, Kyiv,
Зарплата: Размещено:
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Employee Life Cycle Specialist
... employees, in alignment with agreed Service Level Targets. Their role involves ... if case of changes. Updates Service Catalogue if the service becomes obsolete or a new service is added to the catalogue. ...
Компания: JTIГород:
Зарплата: Размещено:
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Operations Management Trainee
... dedicated to employee success.Management Trainee Program aims to create a ... JTIs future leadersJoining our Management Trainee Program puts you at the ... HAVE?We offer our Management Trainee golden opportunities through the 3 ...
Компания: JTIГород:
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STEM Trainee
... Factory, LIMASTEM TraineeThe Graduate STEM Trainee will be responsible for executing ... to follow instructions effectivelyAs STEM Trainee, you will:Project Management and ...
Компания: JTIГород:
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Industrial Operations Trainee - Mykolaiv
... production? Bunge’s 18-month Engineering Trainee Program across Europe & Asia offers ... term paid staff members. Our trainee opportunities for 2026 are based ...
Компания: BungeГород:, Mykolaiv,
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Trainee Recruiter IRC284115
... talent acquisition and recruitment. The Trainee Recruiter will receive comprehensive training ... , human resources, sales, or customer service is a plus but not ...
Компания: GlobalLogicГород:Львівська область, Львів,
Зарплата: Размещено:
jobs.org.ua
Trainee Sourcer/Recruiter
... Publicis Groupe Ukraine шукає Trainee Sourcer Recruiter.Publicis Groupe в ... на практицінавчання та можливість розвиткуНаш Trainee Sourcer Recruiter:веде пошук кандидатів ... комунікацію з кандидатамиНаш майбутній Trainee Sourcer Recruiter:має розуміння і ...
Компания: ССМ, ДПГород:Київ, Київ,
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jobs.org.ua
Service Technician | Ukraine
... field? As a Service Technician at Vestas, you contribute ... Region MED > SBU MED Service > Service Tiligul Vestas Eastern Europe (part ... the sales, installation and service of wind farms throughout these ... to work. As a Service Technician (f m) you will ...
Компания: VestasГород:, Kyiv,
Зарплата: Размещено:
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Consumer Care and Telesales Manager
... Care team, ensuring world-class service delivery aligned with the company’s ... and implementing programs that strengthen service standards.Champion digital transformation by ... Center Operations, Customer Experience, or Service Management, preferably in an FMCG ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
QA Trainee
... are looking for a QA trainee engineer with non-commercial experience to ...
Компания: TechMagicГород:Львів, Україна
Зарплата: Размещено:
www.techmagic.co
Logistics & Customer Service Specialist (Danville, VA)
... and ambitious Logistics and Customer Service Specialist to support our expanding ... RoleAs a Logistics and Customer Service Specialist, you will work closely ...
Компания: JTIГород:
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jobs.jti.com
Telstra Retail: Customer Service & Sales Consultant
... Telstra’s customers through outstanding customer service. You achieve this by providing ... , progressive sales approach and consultative service superpowers will empower you to ... and resilient approach to customer service within a busy environmentExperience in ...
Компания: TelstraГород:, Cherkasy,
Зарплата: Размещено:
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Customer Service and Support Team Leader
... highly motivated and passionate Customer Service and Support Team Leader to ... highly motivated and passionate Customer Service and Support Team Leader to ... centre consultants in the Emergency Service Answer Point Centre. As a ...
Компания: TelstraГород:, Cherkasy,
Зарплата: Размещено:
ua.talent.com
Software Test Engineer Trainee
... achieve a Junior Software Test Engineer position, then this training program ... essential role of a Test Engineer in the software development life ...
Компания: EPAM SystemsГород:Дніпропетровська область, Дніпро,
Зарплата: Размещено:
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Outsourced IT Services Specialist
... a high standard of IT service delivery.Key Responsibilities:- Participate in ... them in contacting the global service desk and raising incidents.- Utilize knowledge ... maintain strong relationships with IT service providers to ensure a collaborative ...
Компания: JTIГород:
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Facility Engineer
... : PermanentReporting to: Engineering Manager Technical Service and Improvement EngineerMakes plans for ... the factory. As the Technical Service and Improvement Engineer, you will: EQUIPMENT & UTILITY MAINTENANCEEnsures ...
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AI Software Engineer
... . We started as a customer service agency, but have leveraged our ... AI empowered (human) virtual assistant service. About the Role: We’re seeking an AI Software Engineer to build a multi-agent ...
Компания: HelpFlowГород:, ,
Зарплата: Размещено:
ua.talent.com
DevOps Engineer (Azure cloud)
... actively seeking a Middle DevOps Engineer (Azure) to strengthen our team ... ).Working knowledge of Azure App Service and Azure Functions deployment and ... application deployments for Azure App Service and Azure Functions, including basic ...
Компания: AvengaГород:, ,
Зарплата: Размещено:
ua.talent.com
Senior Site Reliability Engineer
... and mitigation.Actively contributing to service codebases to proactively prevent incidents ... are the cornerstone of production service resiliency, driving efforts in observability, ... )An experienced on-call SRE engineer Enjoy hands-on troubleshooting of ...
Компания: PandaDocГород:, ,
Зарплата: Размещено:
ua.talent.com
Senior/Middle DevOps Engineer (Azure)
... Middle DevOps Engineer in Ukraine, Poland.ABOUT CLIENTOur ... VMs, Azure App Service, Azure Storage, Azure Functions, Azure SQL Database, Azure Networking, etc.Proven experience as an Azure DevOps Engineer or similar roleExperience with containerization ...
... career opportunity for a Performance Engineer in a leading Ukrainian renewable ... for a detail-oriented Performance Engineer who will focus on data ... .org with the topic Performance Engineer and we will provide you ...
Компания: HR Energy Recruitment AgencyГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Manual QA Engineer
... a detail-oriented Manual QA Engineer to join our team. You ...
Компания: Evolved Ideas SpainГород:, ,
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ITSM Manager
... . Take full ownership of your service portfolio, including managing budgets and ... .g., ITSM Manager, Support Manager, Service Manager, Operations Manager Partner). Strong ...
Компания: AndersenГород:Ukraine
Зарплата: Размещено:
people.andersenlab.com
Sales Lead
... delivering the highest quality of service, we offer our expertise in ... sales experience specializing in solution, service, and portfolio sales within the ... PropositionLearn and master Symphony Solutions’ service portfolio, which includes custom iGaming, ...