Client & Product Success Manager

Описание

Adaptive Teams is proud to be part of a group of companies founded by Nate Ginsburg, built with a two-fold mission: to discover and empower amazing talent while building strong, connected communities all around the world. This vision drives everything we do, from the way we recruit to how we encourage collaboration across global teams. It’s not just about finding the right people for the job; it’s about creating meaningful work that contributes to something bigger.

When you join Adaptive Teams, you’re stepping into a network that believes in the power of talent and community. We seek out individuals who are passionate, skilled, and ready to contribute to a larger purpose. Our projects allow you to showcase your abilities while making real connections across industries and geographies.

Working with us means being part of a company that is committed to your growth and building thriving communities worldwide. If you’re looking to advance your career in an environment that values innovation and collaboration, Adaptive Teams is where you can truly flourish.

You’re the calm in the chaos for clients—and the voice of the user for the product. This role blends client account management with product success, supporting both advertising clients and users of an AI-driven ad analysis tool. If you love working with clients and shaping how products deliver value, this one’s for you.

About the Company: A leading provider of Amazon growth services. They help brands optimize advertising, improve product visibility, and develop e-commerce strategies that drive measurable results. As the company grows, we’re looking for someone who can work directly with the owner, and serve as a trusted partner in supporting high-impact projects that accelerate client success.

Location: Eastern Europe/Europe - Fully Remote

Your Mission: Day to Day Responsibilities

• Act as the primary point of contact for a portfolio of advertising clients and AI tool users

• Own client communication end-to-end: emails, calls, follow-ups, and proactive check-ins

• Translate advertising performance and product insights into clear, actionable recommendations

• Run biweekly or monthly client calls, aligning on goals, performance, and next steps

• Support onboarding and ongoing adoption of the AI ad analysis platform

• Gather client and user feedback and turn it into clear insights for internal teams

• Collaborate closely with PPC managers, product, and leadership to ensure client objectives are met

• Hold internal stakeholders accountable for deliverables and timelines

• Track account health, satisfaction, and risk signals across both service and product clients

• Keep CRM, documentation, and internal tools accurate and up to date

Your Toolbox: Skills to be Successful

• Client Account Management Experience: Proven background managing client relationships in an agency or service-based environment

• Product / SaaS Mindset: Experience in Customer Success, Product Success, or supporting SaaS users is a big plus

• Communication Mastery: Clear, confident, and professional—both written and verbal

• Analytical Thinking: Comfortable explaining performance data and product insights in plain language

• Organization & Ownership: You manage priorities, follow through, and keep things moving

• Tech-Savvy: Comfortable with tools like CRMs, Google Workspace, Slack, task management tools, and dashboards

• Amazon Ads Familiarity: Basic Amazon PPC knowledge or strong motivation to learn quickly

• Proactive & Curious: You spot issues early and look for ways to improve client and user experience
  

Your Perks: What's in it for you

• Remote-First Role: Work from anywhere

• Location Preference: Eastern Europe is a strong plus, but not a hard requirement

• Career Growth: Exposure to both client services and product success paths

• Cross-Functional Impact: Work closely with product, PPC, and leadership teams

• Learning & Development: Deepen your expertise in Amazon advertising and SaaS products

• Flexible Schedule: Time-zone friendly collaboration with a results-first mindset

Why Adaptive Teams?
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.

What to Expect from Our Application Process?
Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions.

We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment.

Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.