Regional Operations Lead, OnTaxi BU

Описание

Who we are

We are OnTaxi, a nationwide ride-hailing service in Ukraine.

Every day, across the country, our team ensures the safety, quality, and care of every OnTaxi trip for hundreds of thousands of people.

We've already achieved remarkable results, ranking in the top three ride-hailing services in Ukraine. But we have even bigger ideas and ambitions ahead. That's why we're expanding our team.

Your future team of professionals

Regional and city managers of OnTaxi who are building one of the most efficient regional ride-hailing services in the country A data-driven team that analyzes demand, supply, AR/CR, seasonality, and driver behavior on a daily basis

Your future challenges

You will foster a culture of data discipline within your team, training managers to correctly interpret data, work with metrics, and make evidence-backed decisions.

The impact you will make

Improve regional service efficiency by analyzing demand and supply, competitors, and seasonality; build operational strategies to grow supply and improve order fulfillment Launch services in new cities and scale the existing ones by assessing regional potential, opening new zones, reviving underperforming cities, and improving local service quality Manage a team of city and regional managers, ensuring high operational quality, SLA compliance, and operational discipline Improve key operational metrics: Acceptance Rate, Completion Rate, Response Time, Driver Availability, Supply Hours Build an effective driver funnel from registration to stable activity; optimize quality, ratings, penalties, and churn Launch local campaigns to attract and retain drivers: partnerships, referral programs, and incentives Improve offline centers and verification points to ensure a steady inflow of high-quality supply Quickly resolve regional incidents and service issues, including driver shortages, mass cancellations, safety, and fraud Build dashboards and regular operational plans, conduct data analysis, and initiate improvements Share city-level insights with product teams to launch experiments and improve the experience for drivers and passengers Make decisions based on data by building hypotheses, validating them through analytics, and forming growth strategies based on metrics Perform deep analysis of operational data to identify bottlenecks in driver funnels and city team operations using correlation and causal analysis

The skills we are looking for

3+ years of experience in operations management in marketplace, logistics, last-mile delivery, ride-hailing, or FMCG Experience managing teams of 10+ people Understanding of unit economics, key marketplace metrics, and ride-hailing industry specifics Strong process management skills, including building SLAs and KPIs Confident use of Excel/Google Sheets, a strong analytical and forecasting mindset Experience building dashboards and defining requirements for their creation Knowledge of statistical analysis methods (mean, median, dispersion, correlation, hypotheses) Understanding of A/B testing, cohort analysis, and scenario modeling principles Experience working with formulas, pivot tables, and data import/export Ability to integrate multiple data sources and automate reporting Data-driven approach to every decision, strong analytical mindset, and ability to manage through metrics Ability to think in numbers and make decisions based on data, not intuition Ability to quickly scrutinize complex datasets, identify patterns, and draw actionable conclusions

Additional skills

Relevant degree, preferably in Analytics, Management, or Marketing

The benefits you get

A great team of professionals you'll enjoy working with every day Many challenging, high-impact tasks that will strengthen your professional portfolio Competitive compensation A culture of transparency and openness, where everyone has the right to their own opinion and to make mistakes The opportunity to work remotely, with flexible scheduling and control over your workday Internal trainings, workshops, and masterclasses Free English classes 19/21 vacation days and 15 sick leave days Medical insurance with dental coverage Socially responsible colleagues; we volunteer and implement social projects together

Our hiring process

Introductory interview with the recruiter Technical interview with team experts Offer call

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.