Customer Care Agent (English and French)

Описание

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.Qualifications:Fluent level of English, Ukrainian;Upper-Intermediate or Advanced level of second language French is required;Previous working experience in customer support is a plus;Microsoft Office skills;Excellent communication skills;Aptitude for team work;Excellent interpersonal relationship;Responsible and patient.Responsibilities:Provide support to the customers: identify and solve customer problems using dedicated web tools;Handle and manage web tools specially made for customer support;Keep a record of each case in another dedicated web tool;Escalate cases that need a deeper investigation to the corresponding teams when needed;Notify Leads when a recurrent problem appears, to prevent further cases;Be able to identify problems and create new templates for recurrent ones.Benefits:Join a top global mobile and video games publisher using the latest technologies;Work with a talented international team in a friendly, creative environment;Gain experience in the fast-paced and innovative video games industry;Contribute to high-ranking products recognized worldwide;Grow your career with dynamic promotions and global opportunities.What Gameloft offers:Possibility to work remote in a global product company with talented people;Competitive salary according to the qualifications;21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;Medical insurance, psychologist;Parental leave;Own educational platform with courses, training programs, certifications;Employee Referral Program with great bonuses;Technical support and equipment.Additional Information:In order to consider your application, we require you to send the full version of your CV in English. Qualified candidates could be asked to complete a test assessment.