Junior Support Engineer (Payments)

Описание

We’re a product powerhouse building a full-stack ecosystem for iGaming businesses.

One bet: our technology is so rock-solid that we stake our own business on it.

From our hubs in Ukraine, Georgia, the UK, and the Philippines, we blend real-world experience, a battle-tested  Tech Radar , all within an open-door culture.  VeliPayments We invite Junior Support Engineer  to join the VeliPayments team within the Turnkey.

Payments is our all-in-one gateway built for speed, simplicity, and security.

Battle-tested on real gaming floors, it brings multiple methods into one flow — no friction, just fast & trusted transactions that keep the game moving.

If you’re ready to tackle the fast-paced world of digital payments and engineer systems that keep the game going, this is where your impact becomes real.

In this role, you will: Undertake detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues Take ownership of and resolve customers’ product issues via chats, ticketing systems, email, etc Work with the engineering team to understand SDLC principles Contribute to the evaluation of the product releases Contribute articles to the knowledge base to promote self-help Maintain solid customer relationships by handling their questions and concerns with speed and professionalism Establish priorities and communicate rationale and timeframe clearly to customers Overcome constraints to meet established deadlines.

Skills and experience you will need: 1+ years of experience in Level 2 or Level 3 support in Product companies Experience in “Payment Domain” Proficiency in log analysis Knowledge of Web API principles/JSON/Dev tools Skills in Jira/Confluence/Ticketing systems Basic network and systems knowledge Proficiency in written English HIRING PROCESS: Intro Call with TA Specialist → Technical Interview → Final interview → Offer We offer: Level up daily.

Real mentorship, a clear career path, and support to lead your product.

Battle-tested tech stack.

Work with what we bet on: microservices, serverless, SRE strength.

Health comes first.

Insurance and 10 days' sick leave — because your health is a priority.

Work your way.

Remote, hybrid, Kyiv office — find your rhythm.

Time off that matters.

Build your brand.

Share your story, grow your voice — inside and out.

Culture with a pulse.

Team offsites, community events, and the energy of people who care.

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