Aftersales Manager

Описание

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Your responsibilities:

• Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
• Coordinate with legal and commercial team to sign After-sales agreement
• Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials
• Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Investigate and collect Market information and cooperate with HQ for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.;
• Coordinate the after-market activities and service campaign implementation;
• Introduce BYD Aftersales Service IT system/ platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.

Your profile:

• HBO+ (bachelor or master) working and thinking level, acquired by education or work experience
• Experienced as After Sales Manager within an OEM environment (mobility, preferably automotive)
• Proven leadership skills; at least 5 years managerial experience is required
• Affinity with electric mobility
• Willing to travel on a frequent basis within the territory and abroad (including potential trips to China), indication 25% of your time
• Strong communication and negotiation skills and excellent knowledge of English and local languages. Chinese is a plus

Our offer:

• Job in a fast-developing company that embodies sustainable and forward-thinking technology;
• International management position
• Performance and experience based competitive remuneration

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏