Customer Data Steward

Описание

WE ARE

SoftServe is a global digital solutions company founded in 1993 and headquartered in Austin, Texas. With delivery centers across Eastern Europe, the USA, and the APAC region, we partner with leading enterprises and innovative startups to design, build, and scale technology that drives business success.

With thousands of active projects spanning industries like healthcare, financial services, retail, and manufacturing, we help clients across North America, Europe, and Asia achieve digital excellence and trust through secure and compliant solutions.

At SoftServe, we believe in people who create bold things, make a difference, have fun, and love what they do. We collaborate closely with our clients to solve complex technical and operational challenges while upholding the highest standards of security and compliance.

Join our Customer Data Governance Team — a group of passionate professionals ensuring that SoftServe projects meet rigorous data protection and audit requirements worldwide.

IF YOU ARE

Experienced in audit, compliance, or governance frameworks such as SOC2, ISO 27001, or GDPRKnowledgeable about risk management, internal controls, and evidence-based auditing processesAnalytical and detail-oriented, able to track readiness and identify compliance gaps across projectsProficient in collaboration and documentation tools (Slack, SharePoint, Jira, Confluence, etc.)Organized and self-driven, able to manage multiple projects and priorities simultaneouslyCommunicative and skilled at consulting Project Managers and Delivery Directors on evidence collection and audit preparationFluent in English, capable of explaining technical concepts to a diverse, multicultural audienceHands-on working with internal or external auditors (nice-to-have knowledge)Showing background in IT service delivery or project management within a global environment (as an advantage)

AND YOU WANT TO

Guide and support Project Managers through the SOC2 audit process, ensuring readiness and compliance at every stageConsult stakeholders on audit types, evidence requirements, controls, and process timelinesMonitor onboarding progress, evidence uploads, and audit readiness through dedicated tools and checklistsCollaborate with internal and external auditors, validating evidence and supporting audit interviewsMaintain and enhance SOC2 resources (guides, presentations, onboarding materials, self-check forms) to ensure clarity, accuracy, and relevanceLead continuous improvement efforts: gather feedback, analyze gaps, and recommend process optimizations to strengthen the SOC2 frameworkEscalate risks and noncompliance issues to Delivery and CISO Management to ensure timely resolution and risk mitigation

TOGETHER WE WILL

Strengthen SoftServe’s reputation for trust, transparency, and SOC2 excellenceBuild a culture of continuous improvement and security awareness across our delivery organizationSupport your professional growth with access to certifications, security trainings, and mentorship programsOffer a comprehensive benefits package, including health insurance, flexible work options, and well-being programsEmpower you to make a real impact on how SoftServe delivers secure, compliant, and innovative solutions worldwide