Middle Project Manager (Development/Support)

Описание

N-iX is looking for a passionate, skilled, and motivated Middle Project Manager to join the team.

Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U;S; airlines combined and delivers reliable, quality services for 1,100 school districts.

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.

Responsibilities:

Manage end-to-end maintenance and support projects for enterprise client, ensuring alignment with SLAs and client expectations.Lead and coordinate geographically distributed teams working in 24/7 system monitoring and support.Serve as the primary point of contact for stakeholders, maintaining effective communication and strong relationships.Oversee incident, problem, and change management processes in accordance with best practices.Monitor project progress, track performance metrics (including SLA/KPI adherence), and generate regular status reports for stakeholders.Facilitate the adoption and continuous improvement of Kanban and other Agile-based workflows within the team.Identify process bottlenecks and drive initiatives for operational improvement and increased team efficiency.Collaborate with technical leads to prioritize and allocate resources across projects and shifts.Manage escalations, resolve conflicts, and ensure critical issues or outages are addressed promptly.Coordinate onboarding, training, and professional development for support team members.

Requirements:

Proven experience as a Project Manager, Team Lead, or similar role in maintenance, support, or IT operations projects.Excellent client-facing communication and relationship management skills.Strong knowledge of IT service management (ITSM) standards and experience managing SLA-based environments.Solid understanding of Kanban and other Agile methodologies for process management and improvement.Experience leading diverse, geographically distributed teams, ideally in a 24/7 operations environment.Ability to handle incident escalations, track issues, and coordinate problem resolution under tight deadlines.Strong analytical and organizational skills with attention to detail.Proactive, results-oriented, and adept at driving process improvements.Experience in managing at least 10 subordinates on multiple projects.Proven experience in project cost management, Atlassian Suit (Jira, Confluence).Upper-intermediate English (spoken and written).

We offer*:

Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packagePersonalized career growthProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharingEducation reimbursementMemorable anniversary presentsCorporate events and team buildingsOther location-specific benefits

*not applicable for freelancers