Assess customer claims and ensure implementation of After Sales interventions
Define required competencies and manage technician capacity planning
Coordinate and assign technician training (including P&C hub and technical training plans)
Evaluate technician competency and ensure readiness for contract execution
Plan recruitment and hiring in alignment with capacity plans
Manage commercial handovers (e.g. LD provision, compensation for effort, CWE commissioning)
Plan and execute drone inspections if required
Support retrofit, snagging, and Tier 1 maintenance implementation
Define and schedule tool allocation per capacity plan
Review and assess operational proposals from HSE and operational execution perspectives
Ensure PPE inspections and compliance with safety requirements
Prepare PPE inspection checklists and verify team competency
Define maintenance plans per WTG
Conduct site leader inspections, peer audits, and technical audits
Prioritize operational tasks and manage CAPEX for Service Projects (SP)
Approve invoices, technician hours, and special planned activities (e.g. MCE, blade inspections)
Monitor and report operational KPIs
YOU PROFILE:
3+ years of experience in wind industry, field service operations, or a similar technical role.
Fluent English – both written and spoken – is a must.
Proven experience in leading teams and coordinating technical staff (technicians, field engineers, etc.).
Hands-on experience with capacity planning, training coordination, and technician assessments.
Ability to manage technical documentation, inspections, retrofits, and maintenance scheduling.
Familiarity with HSE principles and operational risk management.
Higher technical education (e.g. Mechanical, Electrical, Renewable Energy, or related field).
Strong organizational skills and ability to work independently in a fast-paced environment.
Driving license cat. B
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