CRM Specialist

Описание

Job Title: CRM Specialist
Location: London
Full time / 37.5 hours per week
Fixed Term Contract – 6 Months
Salary: Competitive with a range of exceptional benefits

We’re looking for a CRM Specialist (Dynamics 365) to join our Marketing team based in central London. As a CRM Specialist you will collaborate with the CRM and Data manager, as well as the Head of CRM and analytics, in developing, optimising and managing our Dynamics 365 systems, apps and environments to meet business objectives.

This includes implementing automated workflows using Power Automate, configuring backend systems (with the support of our CRM developer, ITG colleagues and partner agencies) and creating efficient customer journeys when the need is identified. Additionally, you will play a key role in training and supporting end-users, ensuring they can make the best use of the system. Your creativity and excellent communication skills will help to enthuse colleagues, enhance client engagement, and drive business growth.
 

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the marketing team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

Technical Expertise

Support backend development and configuration of Dynamics 365, including creating and modifying tables, fields, forms, and views.Design, implement and manage automated workflows using Power Automate to improve efficiency and reduce manual processes. Deploy, configure, and manage Microsoft Dynamics 365 with a deep understanding of business processes.Work closely with key departments to identify unique requirements and develop customized solutions.Enhance and expand the current Dynamics 365 environment, integrating it into all facets of sales, marketing, customer data management, and engagement strategies.

Collaboration and Stakeholder management

Track and document project progress, deliverables and change requestsCommunicates successes, challenges, opportunities, trends, and lessons regarding projects to line manager and wider digital team and various internal stakeholdersShare responsibility with the CRM and data manager in providing training and support to users, including creating user manuals, conducting workshops and webinars, and troubleshooting issues.

Data management and reporting

Periodically perform data audits and clean-up activities to maintain a reliable and up-to-date CRM system in line with data governanceCreate and update all CRM reports in PowerBi or gathers dashboard briefs for outsourcing to other HCA team members or CRM agencyCreate, customise and manage CRM dashboards across the business, working with the stakeholders on their requirements

What you’ll bring:

You have 3+ years of experience in CRM roles, with extensive hands-on expertise in optimising Dynamics- 365 systems, including backend configuration.You have experience creating automated workflows using Power Automate and integrating CRM systems with other tools or platforms.You have strong expertise in customising Dynamics- 365, including field creation, table updates, and system enhancementsYou possess excellent communication skills and can effectively engage with stakeholders at all levels,You are proficient in data analysis (ability to create PowerBI dashboards is a plus)You are detail-oriented with strong analytical and problem-solving skills, ensuring high quality performance and data integrity.You are tech-savvy and eager to learn and upskill, particularly in CRM and digital marketing.Strong problem-solving abilities and a keen eye for detail

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a CRM Specialist you’ll be eligible for:

Up to 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit youPrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefits to suit youDiscounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: - We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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