Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
Job summary
Field service (TaaS) coordinator is responsible for coordination of field services and call center operations performed in territory of Ukraine according to Group strategy!
Responsibilities
Organizing complete operational connectivity with the Cluster
Coordination of contracts fulfillment and local partners and suppliers services
Field Services management - Deploys / Installs products and services ion field locations with couriers or with field technicians and perform the different intervention needed during the product lifetime
Help Desk services coordination- Provides first level of support to customers’ requests or technical issues. Activity process is based on existing services offer, or resolution scripts for supporting known issues
Technical Support- Provides higher level of support to customer technical requests’ or issues. Activity based on troubleshooting, configuration solution administration. Deploys solutions and training to helpdesk resources to resolve new issues
Participate in local and cross-border projects
Reporting (internal and external) and assuring KPI’s, SLA terms
Profile
Experience in field services or call center
POS terminals knowledge
English knowledge, Ukrainian native
Basic IT skills
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Good communication skills
Stress resistance
To be able to handle priorities
Experience with CRM
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