e-Commerce Operations Manager

Описание

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Role: Permanent

Reporting to: DES Strategy Manager

e-Commerce Operations Manager 

What this position is about – Purpose: 

In this role, you will be responsible for developing, executing, and continuously improving Ploom's e-Commerce end-to-end operations to achieve best-in-class performance. You will focus on driving consumer-centric initiatives, optimizing online sales, and delivering a seamless shopping experience. 

What will you do – Responsibilities: 

Manage end-to-end e-Commerce operations and oversees the overall functionality, user experience (UX), and performance while ensuring a seamless and user-friendly shopping experience. This includes optimizing product information, streamlining checkout processes, ensuring efficient order fulfilment;  

Identify areas for improvement and boost conversion rates and lead UX/UI enhancement development & implementation, incl. bug fixing process; 

Analyze performance data, track key metrics (traffic, conversion rates, sales, customer behavior), and propose corrective actions to optimize strategies and enhance ROI & profitability; 

Oversee budget allocation, control expenditures, and optimize investments to maximize efficiency and impact; 

Continuously monitor market trends, competitor activity, and emerging digital opportunities to refine strategies and maintain a competitive edge. 

Who are we looking for – Requirements: 
 

Education: University degree; 

Work experience: 3-5 years of experience in e-Commerce management within the FMCG industry; 

Language: Romanian and English proficiency; 

Other skills and knowledge: 

Strong understanding of e-Commerce platforms, website optimization, and content management systems, with experience in managing digital marketing and e-Commerce programs, including omnichannel strategies; 

Experience in growing online sales and optimizing e-Commerce websites on platforms like Shopify or Magento (desirable), and familiarity with Through-the-Line (TTL) marketing (both ATL & BTL) is a plus;

Proven project management skills, including the ability to prioritize tasks and manage multiple campaigns, deadlines, collaborating cross-functionally; 

Strong analytical skills to interpret complex data and provide actionable insights, along with problem-solving abilities to optimize campaigns; 

Experience in budget management, including monitoring and controlling spending; 

Ability to adapt to changing environments and work under pressure, with a proactive, team-oriented approach; 

Experience with marketing analytics tools (e.g., Google Analytics) and data visualization tools to analyze website traffic, customer behavior, and campaign performance;  understanding of website optimization techniques (SEO, conversion rate optimization), and content management systems (CMS) would be a plus. 

What to expect: 
 

Positive team culture and an environment where your ideas are valued 

Over 200 professional training opportunities to help you grow 

Hybrid work model: 50% from home, 50% in the office 

Flexible hours that fit your lifestyle 

Extra vacation days 

Easy commute: office conveniently located near the subway 

Be part of a global, people-first company recognized as a Top Employer in Romania for 12 years in a row. You will have access to a wide variety of benefits, including an annual bonus, reliable medical and life insurance, meal tickets (plus delicious food at our on-site restaurant), an employee assistance program (free psychological, financial, and legal counseling), an optional private pension plan, flexible benefits... and plenty more perks you’ll love! 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.