Speech Scientist

Описание

Company Description

Who we are

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 

Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US.  As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.

Job Description

We are looking for Speech Scientist for client in the banking domain.

Responsibilities:

This role encompasses both development and ongoing support for Conversational IVRs (Interactive Voice Response) BOTs.Collaborate with different groups within the Bank to identify opportunities for leveraging company data to drive business solutions.Responsible for capturing and analyzing conversation data, including intent mapping, grouping, and classification building.Write natural conversations that address business use cases.Analyze speech, correct speech errors, identify intents, and improve Natural Language Understanding (NLU).Develop processes and utilize tools to monitor and analyze model performance and outcomes.Process large data sets (text), clean the data, remove bias, and verify data integrity for analysis.Develop/enhance A/B testing frameworks and validate model quality.Analyze trends and patterns to train models that meet business objectives.In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.Continuously enhance knowledge and expertise in your area, stay current with leading-edge technologies, and emerging trends/developments.Perform tasks independently and resolve highly complex development-related problems.

Qualifications

Experience in speech analysis, speech correction, and NLU fine-tuning.Extensive experience in writing utterances (conversations) to improve models.Native or professional proficiency in both English and French is required for speech analysis and data annotation; proficiency in Spanish is a plus.Experience with IVR applications is a plus.Proficiency in data mining and statistical analysis (machine learning/deep learning).Experience in pattern recognition, data visualization, and modeling.Hands-on experience in Conversational BOT tuning and annotation.Experience assisting with voice application development (e.g., Google Dialogflow).Strong problem-solving skills with the ability to identify root causes and implement targeted remediation plans.Experience working in large-scale, dynamic enterprise environments.Fluency in English for day-to-day interaction with internal teams and vendors for IVR application implementation and support.Excellent verbal and written communication skills.Self-motivated team player with high energy and the ability to work independently and within a team.Familiarity with tools like Jira and Confluence.A graduate degree is preferred.A degree in Linguistics is a plus.

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Full-time