Primary Technical Customer Care Agent

Описание

Overall Goal: To enhance customer satisfaction by providing high-quality professional services to Schneider Electric customers. Resolving technical issues and customer problems regarding the Company's products Tasks and Responsibilities: • The main task of this position is to resolve technical issues at the engineering level, building a positive experience of interaction with Schneider Electric; • Resolving technical issues and timely escalation of complex issues through appropriate interaction within Schneider Electric; • Monitoring customer requests; • Providing after-sales support to Schneider Electric customers and partners; • Responsibility for receiving incoming phone calls, messages, chat and prioritizing customer support needs; • Escalating customer issues to Service; Requirements: • Higher education (from bachelor's degree): electrical engineering and/or power engineering (or equivalent); • will be an advantage - Knowledge of Schneider Electric products (transformers, switchgear, medium voltage products, controllers, relay protection, etc.); • Ability to propose the right product and additional options taking into account the client's tasks, scope of application and environmental features; • Knowledge of industry standards in the field of product use; • Ability to identify quality issues by involving quality control teams, relevant experts; • Ability to learn, analytical thinking, a systematic approach to solving complex technical issues; • Excellent problem-solving and technical information skills; • Good communication skills (including English - B1 level). • Attention to detail and stress resistance; • Willingness to constantly learn and improve one's knowledge; What we offering: • Official salary, official employment. • Annual bonus. • Probationary period of 3 months. • Partial compensation for lunches - UAH 5,000.00 per month, before tax; • Work schedule - 40 hours per week from Monday to Friday. • Possibility of a hybrid work format (3 days in the office, 2 - remotely). • Possibility of partial compensation for training and/or sports programs. • Corporate laptop. • Free sessions with a psychologist for employees and family members. • Corporate events. • Discounts on company products PLEASE SUBMIT YOUR CV IN ENGLISH ONLY. APPLICATIONS IN OTHER LANGUAGES WILL NOT BE CONSIDERED. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.