The role is based in the Kyiv region, and we will expect you to be in the office 3-4 days per week. So, no full remote is possible. We have a shuttle service from the nearest metro station.
Role has 2 shifts that employee can choose upon preferences: 9:00- 18:00 or 14:00- 23:00 (late shifts could be done from home)
We are seeking a motivated Support Service Manager to join our team at the Ukrainian office of Quantum-Systems, a leading producer of Unmanned Aerial Vehicles (UAVs). Our UAVs are currently used by the Ukrainian armed forces, making a huge difference on the battleground. As the Support Service Manager, you will play a crucial role in ensuring the highest level of customer satisfaction and operational efficiency.
What is your Day to Day Mission:
Provide user support through inbound chats and calls
Identify client issues, record cases in the CRM system
Analyze user problems and find solutions
Communicate with other company departments to resolve user issues and generate reports for relevant departments
Prepare accompanying documents for receiving and issuing UAVs and components from repair
Prepare reports and communicate with the manufacturer regarding incident
What you bring to the team:
High proficiency in English. German and other languages will be beneficial
Responsibility, organizational skills, and excellent communication skills.
Experience in online chat/technical support (preferred).
Ability to construct clear and concise sentences quickly without losing the quality of correspondence.
Why Quantum-Systems:
We Stand with Ukraine!
We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
We are industry pioneers who are ambitious, bold, and visionary.
We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.
We promise to be your runway for individual and professional growth.
... technologies and standard methodologies in service delivery.The GSD Service Delivery Manager holds overall responsibility for IT support services delivered by the GSD ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Customer Service Manager
... Proven experience as a Customer Service Manager Customer Support Manager in e-commerce. Mandatory experience ...
Компания: ScaleJetГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Support Service Manager
... )We are seeking a motivated Support Service Manager to join our team at ... on the battleground. As the Support Service Manager, you will play a crucial ...
Компания: Quantum- Systems GmbHГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Operations Manager - Ukraine
... a weekly Situation Report. Logistic Support Support the Country Security Manager (CSM) in liaison with local ... to date with their service plans. Provide administrative support to BEU with local travel ... for personnel during their service with the GW and the ...
Компания: GardaWorldГород:, Lviv,
Зарплата: Размещено:
ua.talent.com
Operations Manager - Ukraine
... .Logistic SupportSupport the Country Security Manager (CSM) in liaison with local ... up to date with their service plans.Provide administrative support to BEU with local travel ...
Компания: GardaWorldГород:, Lviv,
Зарплата: Размещено:
ua.talent.com
Operations Manager - Ukraine
... a weekly Situation Report. Logistic Support Support the Country Security Manager (CSM) in liaison with local ... to date with their service plans. Provide administrative support to BEU with local travel ... for personnel during their service with the GW and the ...
Компания: GardaWorldГород:, Lviv,
Зарплата: Размещено:
ua.talent.com
Monitoring and Reporting Analyst, NPSA-8, DS - Kyiv (National Position)
... position is to ensure the support to monitoring reporting, evaluation, and ... direct supervision of the Project Manager.Competencies Core Achieve Results: LEVEL ... with project teams, partners, and service providers. Proven track record of ...
Компания: PNUD ArgentinaГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Data Service & Quality Delivery Manager
... quality is properly assessed. The Service Delivery Manager ensures seamless communication between these embedded data experts, product teams, and support functions to proactively prevent issues ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Customer Service Representative: Building services (German Speaking/Remote)
... German-speaking Customer Service Representatives to join a stable inbound support project within the energy and ... meter reading appointments and support general service-related requests.Deliver high-quality customer service without any sales or outbound ...
Компания: Personalbüro U. HerrmannГород:, ,
Зарплата: Размещено:
ua.talent.com
Customer Service Representative: Building services (German Speaking/Remote)
... German-speaking Customer Service Representatives to join a stable inbound support project within the energy and ... meter reading appointments and support general service-related requests.Deliver high-quality customer service without any sales or outbound ...
... supervision of Project Manager and in close coordination with ... with the Project Manager and relevant project team members; • ... coordination with the Project Manager and relevant project team members, support recruitment processes of project personnel ...
Компания: PNUD ArgentinaГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Assistant programme, Monitoring and Evaluation Officer-UNOCHA-(Nationals Only)
... for visibility and communication purposes. Support the Pooled Fund Manager in the management and secretariat ... UHF management as relevant. Other: Support the Pooled Fund Manager in the management and secretariat ...
Компания: PNUD ArgentinaГород:, Dnipro,
Зарплата: Размещено:
ua.talent.com
Legal Generalist
... , real estate assets and ownership.Support the acquisition of property or ... care, massage and professional psychological support because your well-being mattersWork- ... , opportunities for professional growth, and support at every step of your ...
Компания: Smarter CorpГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Legal Generalist
... , real estate assets and ownership.Support the acquisition of property or ... care, massage and professional psychological support because your well-being mattersWork- ... , opportunities for professional growth, and support at every step of your ...
Компания: Smarter CorpГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Project Analyst, NPSA-8, DS-Kyiv, National Position
... overall oversight of the Project Manager, support coordination of the project team’s ... other stakeholders; Provide technical advisory support to the Project Manager in facilitating effective interaction with ...
Компания: PNUD ArgentinaГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Senior Trial Informatics Analyst 2
... discrepancies regarding system integrations.Provide support, under the direction of the Informatics Manager, to clinical systems (CTMS, psiXchange ... and CRO integration data merges.Support study teams and Dev Ops ...
Компания: IQVIAГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Client Service Manager
... Description:Position in Customer Service Manager Market IntelligenceAct as strategic partner ... scheduling, job matching, communication support, and certain administrative tasks that ... to improve efficiency and support fair and consistent evaluation based ...
Компания: NielsenIQГород:, Kiev,
Зарплата: Размещено:
ua.talent.com
Case Management Officer (for nationals only)
... for coordination, supervision and support for the case workers, other concerned staff and service providing agencies sectors in the ... move referring to the service providers on how to better protect their children Support the Child Protection Coordinator in ...
Компания: Save the ChildrenГород:, ,
Зарплата: Размещено:
ua.talent.com
Health Program Assistant (M/W)
... to payment files;Support communication with external consultants, service providers, and partners regarding documentation requirements and deadlines;Provide administrative and documentation-related support to the Finance and Grants Manager and the Health ...
Компания: Expertise FranceГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Health Program Assistant (M/W)
... to payment files;Support communication with external consultants, service providers, and partners regarding documentation requirements and deadlines;Provide administrative and documentation-related support to the Finance and Grants Manager and the Health ...
Компания: Aktor Interactive GroupГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Design Monitoring and Evaluation Specialist/ Deputy Program Manager
... Evaluation (DME) Specialist Deputy Program Manager (DPM) will work closely with the Program Manager to support day-to-day program operations ... Ukraine, the State Border Guard Service, and the National Guard of ...
Компания: KBRГород:, ,
Зарплата: Размещено:
ua.talent.com
DevOps Engineer
... overall integrity of production systems.Support scalable micro-service application and performance management. Requirements: ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Senior Officer, Finance
... : humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.IFRC is ... progress analysis to the Country Manager for good decision making.Support the Head of Support in quality and timely financial ...
Компания: International Federation of Red Cross and Red Crescent Societies - IFRCГород:Київ, Київ,
Зарплата: Размещено:
jobs.org.ua
ENTITY FINANCE MANAGER DENMARK
... Scandinavia Entity Finance Lead Manager and require some travels (flexible, ... and internal controls (JSOX)Support tax-related processes (VAT, CIT, ... analysis for DenmarkScandinavian Support (≈20%)Provide ad-hoc finance support to Sweden and the Swedish ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
HR Coordinator (Core HR) Ukraine
... , and suggesting improvements. Support the HR Manager with job evaluation grading function, ... area HR Coordinators. Support HR Manager in providing support and guidance to international staff. Support the HR Manager in implementing new HR initiatives ...
... , and suggesting improvements. Support the HR Manager with job evaluation grading function, ... area HR Coordinators. Support HR Manager in providing support and guidance to international staff. Support the HR Manager in implementing new HR initiatives ...
... , and suggesting improvements. Support the HR Manager with job evaluation grading function, ... area HR Coordinators. Support HR Manager in providing support and guidance to international staff. Support the HR Manager in implementing new HR initiatives ...
Компания: Norwegian Refugee CouncilГород:, Odesa,
Зарплата: Размещено:
ua.talent.com
HR Coordinator (Core HR) Ukraine
... , and suggesting improvements. Support the HR Manager with job evaluation grading function, ... area HR Coordinators. Support HR Manager in providing support and guidance to international staff. Support the HR Manager in implementing new HR initiatives ...
... , and suggesting improvements. Support the HR Manager with job evaluation grading function, ... area HR Coordinators. Support HR Manager in providing support and guidance to international staff. Support the HR Manager in implementing new HR initiatives ...
Компания: Norwegian Refugee CouncilГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
HR Coordinator (Core HR) Ukraine
... , and suggesting improvements. Support the HR Manager with job evaluation grading function, ... area HR Coordinators. Support HR Manager in providing support and guidance to international staff. Support the HR Manager in implementing new HR initiatives ...
... teams, assist on projects, and support continuous improvement initiatives across GBS. Deliver service excellence: Develop a strong understanding ... with stakeholders, and provide expert support on customer service-related matters. What We’re Looking ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Process Analyst Manager
... more: jti.com Process Analyst Manager As a Process Analyst Manager, youll play a key role ... . Position: Take full ownership of support requests from the Global Service Desk (GSD), focusing on troubleshooting, ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
Digital Experience Manager
... . Provide technical expertise and support in developing, implementing, and optimizing ... proven work experience as Service Delivery Manager, Digital Marketing Manager, Digital Project Manager and or UI UX Manager Language Skills: Fluency in English ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
ITSM Manager
... 3+ years. (e.g., ITSM Manager, Support Manager, Service Manager, Operations Manager Partner). Strong understanding and application ...
Компания: AndersenГород:Ukraine
Зарплата: Размещено:
people.andersenlab.com
Brand Manager
... as colleagues across brands. Brand Manager translates scientific knowledge into strategies and tactics that support business success and demonstrates valuable ... in this role is to support our brand in meeting its ...
Компания: AstraZenecaГород:, Kyiv,
Зарплата: Размещено:
ua.talent.com
Product Owner Support & Project Support
... functions while continuously improving product, service management, and communication. Responsibilities Support execution of strategic initiatives such ...
Компания: JTIГород:
Зарплата: Размещено:
jobs.jti.com
NGO Platform Advocacy and Policy Advisor (Ukrainian Nationals Only)
... protection concerns raised through Area Manager Working Groups, Subnational Coordinators, or other working groups are reflected in these fora and followed up at national level. Support the Director and Deputy Director ...
Компания: Save the ChildrenГород:, ,
Зарплата: Размещено:
ua.talent.com
Grants Support Officer (M/W)
... Legal, Contracts, and Procurement team:Support projects in the upstream development ... to the Administrative and Financial Manager.Strengthening Tools and SkillsProvide training ... authorities and civil society to support recovery, reconstruction, and the vital ...
Компания: Expertise FranceГород:, ,
Зарплата: Размещено:
ua.talent.com
Grants Support Officer (M/W)
... Legal, Contracts, and Procurement team:Support projects in the upstream development ... to the Administrative and Financial Manager.Strengthening Tools and SkillsProvide training ... authorities and civil society to support recovery, reconstruction, and the vital ...