The role of IT Support Technician performs a variety of technical tasks and duties relating to the installation, diagnosis, repair, and maintenance of all technology, computers, and software components and applications. These tasks will be expected to be performed for both office staff and on-site personnel. The right person will need a level of social and intrapersonal skills as demonstrated through communication, teamwork, and collaboration.
Responsibilities
Assess malfunctions of hardware and/or software applications to determine appropriate actions to maintain computer and other technological operations.Coordinate with the IT Help Desk and IT Manager.Support, troubleshoot, and resolve IT-related issues with office staff and remote/field employees.Travel to job sites and install Time Clocks, Internet Services, Networking Equipment, Time Lapse Cameras, Routers and backup systems. Open, track and resolve tickets using Saulsbury’s ticketing system. Establishing and maintaining priority levels and response times for all Help Desk ticket requests.Other duties as assigned.
REQUIRED QUALIFICATIONS
High School Diploma or equivalent.Ability to report to Saulsbury Corporate office during standard work hoursAbility to travel from office to surrounding job sites, vehicle provided for work related visits.Ability to troubleshoot in a job site or field environment.2-5 years of IT experience, Microsoft Windows Networking, Windows 10 and 11Possesses a thorough understanding of technology solutions, and the ability to efficiently implement advanced technologies required.
PREFERRED QUALIFICATIONS
IT experience in a business/Commercial environment preferred.Microsoft Certifications are not required but preferred.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.Ability to stand for extended periods of time.Ability to walk the property and lay down yards.Ability to carry up to 50 pounds.
Saulsbury is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status.
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