After-Hours Dispatch

Описание

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for an After-Hours Dispatch to our third-party logistics company.

A brief overview of the customer: 
Our client is a leading logistics company that specializes in providing comprehensive transportation and supply chain solutions. With a focus on efficiency, reliability, and customer satisfaction they offer a range of services including freight forwarding, warehousing, distribution, and transportation management. The company leverages advanced technology and industry expertise to optimize logistics processes and ensure timely delivery of goods. Our client is committed to meeting the unique needs of each client, offering personalized solutions to streamline operations and drive business success.

Essential Job Functions:

• Dispatching and monitoring contract driver performance for routes and on-demand services

• Act as subject matter experts for companies dispatching software

• Entering orders, and assigning contract driver commissions in dispatch software

• Making decisions and solving problems

• Communicating with Supervisors, Peers, or Subordinates Liaise between departments or other groups to improve function or communication.

• Communicating with Persons Outside Organization

• Evaluating Information to Determine Compliance with Standards

• Identifying Objects, Actions, and Opportunities to perform services in the most cost effective and efficient means possible

• Organizing, Planning, and Prioritizing Inbound orders and daily route.

• Developing and Building Teams

• Monitoring and Controlling Resources

• Establishing and Maintaining Interpersonal Relationships

• Resolving Conflicts and Negotiating with Others Negotiate settlement disputes.

• Performing Administrative Activities

Working conditions:

• Schedule (EST) FRI-SUN 5PM-5AM EST

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Remote eligibility

• 1+ years of experience in logistics

• Speak and write in English fluently

• The Dispatcher shall be responsible for all daily dispatching activities for routes and on demand services. Plan, organize, or manage the work of contract drivers to ensure that the work is accomplished in a manner consistent with organizational requirements.

• Assist management with recommendations, such as proposed fee and rate increases or schedule changes.

• Direct investigations to verify and resolve customer or shipper complaints.

• Evaluation Criteria: The Logistics Support Dispatcher shall be evaluated semiannually on company on time performance, compliance, technology, and overall dispatch operations.

• Administration: Measures effectiveness in planning, organizing and efficiently handling activities and eliminating unnecessary activities.

• Knowledge of work Knowledge and understanding of all phases of dispatch operations including commissions, Compliance, Safety, technology, and operations.

• Problem Solving Effectiveness in understanding problems and making timely practical decisions.

• Independent Mngt. Effectiveness in time management; imitative and independent action within prescribed limits.