Engineering Operations Manager

Описание

About PandaDoc

PandaDoc empowers growing organizations to thrive through our all-in-one document automation platform. With over 40+ cross-functional teams across Engineering, Product, and Design, we're scaling our operations to deliver innovative solutions with speed, quality, and customer focus.
This role operates within a product-centric environment where engineering operations directly support business outcomes and customer value delivery, you will work across both discovery and delivery part, improving end-to-end processes.

About the Role

We are hiring a Engineering Operations Manager to support operational excellence across our Engineering, Product, and Design (EPD) organization. Reporting to the Senior Engineering Operations Manager, you will play an essential hands-on role in facilitating team ceremonies, maintaining operational systems, and coordinating project initiatives across our 40+ cross-functional teams.

You will coordinate organization-wide initiatives and help teams adopt best practices that enable them to deliver high-quality, customer-centric solutions with speed and autonomy.

Key Responsibilities

Team Support&Tool Management

Support teams following Scrum framework and help remove impediments to their progressMaintain Jira hygiene across all teams - ensuring consistent naming conventions, proper ticket categorization, and clean backlogsConfigure and optimize team boards, filters, and workflows in JiraIdentify opportunities for AI-optimization and suggest improvements to reduce manual workMaintain JIRA dashboards and reports on team velocity, sprint completion, and delivery health

Project Coordination

Support the coordination of cross-functional initiatives by tracking action items and dependenciesRisks management: flag risks or blockers to senior team members

Process Documentation & Support

Document team processes, decisions, and standard operating proceduresMaintain up-to-date runbooks and operational guidesHelp teams adopt established best practices and operational standards

Continuous Improvement

Collect feedback from teams about process pain points and improvement ideasParticipate in process improvement initiatives led by senior team membersSupport the rollout of new tools, processes, or practices across teamsContribute to communities of practice and knowledge sharing sessions

Required Qualifications

Must-Haves

Experience: 2+ years of hands-on professional experience in project coordination, Scrum Master role, or Engineering operationsAgile Knowledge: Solid understanding of Scrum framework and Agile principlesTool Expertise: Strong experience with Jira administrationSDLC Understanding: Understanding of software development lifecycle and engineering practicesDevOps Awareness: Familiarity with CI/CD concepts and DevOps fundamentalsOrganizational Skills: Excellent organizational skills with high attention to detailCommunication: Strong written and verbal communication skillsAI Tools: Ability to work with AI tools to create basic automation scriptsLanguage: English proficiency at B2 level

Nice to Haves

Scrum Master certification (CSM, PSM)Experience working in SaaS/Product companiesFamiliarity with engineering metrics (velocity, cycle time, DORA metrics)

What We Offer

Growth Opportunities

Exposure to diverse engineering teams and technologiesMentorship from senior operations team membersOpportunities to lead improvement initiatives as you growHands-on experience with industry-leading tools and practicesDirect visibility into how successful engineering organizations scale

Work Environment

Fully remote position with flexible working hoursSupportive team environment with clear guidanceRegular feedback and coaching from senior team membersOpportunities to make meaningful impact on team productivity

Why Join Us

At PandaDoc, you'll be at the heart of our engineering operations, directly impacting how teams deliver value to customers. As a Middle Engineering Operations Specialist, you'll gain invaluable experience working with multiple teams, learn from seasoned professionals, and develop the skills needed to advance your career in technical operations.

This role offers the perfect balance of structure and autonomy, allowing you to execute established practices while contributing your own ideas for improvement. You'll be part of a team that values operational excellence and continuous learning, with clear opportunities for growth and advancement.

PandaDoc is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Overview: 

PandaDoc empowers more than 40,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.