SoftServe, a global digital service and consulting leader established in 1993, transforms business with innovative technology solutions. Our diverse team of professionals is engaged in over 2,000 projects worldwide, helping clients from ISVs to Fortune 500 companies accelerate and optimize their operations. We experience authentic collaboration without the typical corporate jargon.
Our client is a leading managed WordPress hosting platform, empowering businesses with the performance, security, and reliability they need to grow online. Their platform automates the complexities of WordPress site management, helping teams focus on content and user engagement instead of infrastructure.
IF YOU ARE
Proficient in using Atlassian Suite and managing macOS with JamfKnowledgeable in Cisco Meraki, VoIP systems (Dialpad), and Google Workspace (OAuth, email best practices, DMARC, etc.)Familiar with Okta and SlackCapable of supporting Apple MacBooks remotelySkilled in collaborating with non-technical teamsA sound communicator and troubleshooter
AND YOU WANT TO
Assist with supporting our user base via our Jira Service Management tool, and additional administration tasks in Jira projectsTriage, troubleshoot, and resolve IT support tickets for both software and hardwareInvestigate, plan, and resolve system administration tasks and projects using Jira boards and cardsPlan tasks involving infrastructure maintenance, updates, audits, and support for office facilities, such as Meraki and Zoom hardwareCollaborate with various departments to address complex technical problems for non-technical staffMeet internal and external SLAsCreate and maintain support documentation and customer knowledge guides
TOGETHER WE WILL
Care for your and your family’s wellness with a health insurance packageCollaborate with a multicultural team of people from Chile, Mexico, the USA, Ukraine, and IndiaEmbrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with SoftServe’s People Excellence program
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